Blessing Ojo

 BLESSING OJO | CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY I am a result- driven Customer Service professional with 2+ years of experience in billing, loan recovery, and client service. , I bring my expertise in solving issues, building strong relationships, and a deep understanding of customer needs. Skilled in using Primo dialer,Zendesk and Salesforce to resolve issues quickly, maintaining top call quality, and thriving in remote work settings. I bring empathy, efficiency, and a can-do attitude to every interaction. CORE COMPETENCES Customer OnboardingActive listeningCommunication skillsCross-Functional collaborationAttention to detailTechnical aptitudeEmpathy CRM toolsConflict resolutionUpselling/Cross-selling RELEVANT WORK EXPERIENCE Check-out Supervisor/Customer Service Rep.Jan 2025– Present Penafort Supermarket |Lagos, Nigeria. • Successfully handling customer inquiries and resolving issues promptly through phone calls(inbound and outbound), chats and on-site, maintaining high level of customer satisfaction. • Reduced customer wait times by 25% by reorganizing staff schedules and implementing express lanes during peak hours. • Maintained an 80% accuracy rate in cash handling and transaction audits for the past 7months. • Created a feedback survey for customers to improve team service delivery. • Trained and mentored an average of 3 new cashiers to the team. Retail CashierJan 2024-Dec 2024 Penafort Supermarket|Lagos, Nigeria • Consistently providing friendly and efficient customer service, resulting in a 70% customer satisfaction rating. • Reduced average transaction time by 20% through improved scanning techniques and effective communication with team members. • Collaborated with team members to improve checkout flow during peak hours, resulting in a 20% decrease in customer wait time. Customer Service Rep(Telecollector)04/2023 - 12/2023 Palmpay Lagos, Nigeria • Ensured the resolution of delinquent accounts by 40% • Contacted & Interacted with Debtors via telephone • Tracked outstanding debts,negotiated payoff deadlines and payment plans. • Worked closely with Team leads, Operations Manager, and Head of Operations • Recovered debt of an average of 300000 in naira in a week for extreme late cases) EDUCATION B.Tech in Pure and Applied Mathematics Ladoke Akintola University of Technology, Nigeria Graduated:2020 CERTIFICATIONS AND COURSES Customer Success Fundamentals: https://courses.customersuccessu.org/certificates/0fc8hcc2ey Customer Success Advanced Concepts:https://courses.customersuccessu.org/certificates/6lwousyk8d Customer Service Skills: Alison TOOLS • Google Workspace • Zoom • Salesforce • Primo dialer • Zendesk REFERENCE Available upon request.