Blessing Ojadua

BLESSING OJADUA Customer Service Representative PROFESSIONAL SUMMARY Energetic and result-driven Customer Service Professional with 4 years of combined experience in sales and support roles. Adept at objection handling, managing inbound and outbound calls, and providing tailored solutions for diverse client needs. Recognized for consistently meeting KPIs and enhancing customer retention across B2B and B2C sectors. CONTACT PROFESSIONAL EXPERIENCE Telemarketer At Pacific Life (United States) May 2024 - Dec 2025 SKILLS Voice Tone Control CRM Software Proficiency Inbound Call Handling De-escalation Techniques Script Adherence Outbound Call Handling Clear Articulation Typing Speed & Accuracy Data Entry Time Management EDUCATION Collected client feedback and market intelligence to share insights with management for product and strategy improvements. Educated prospects on life insurance, annuities, retirement planning, and financial protection solutions tailored to their needs. Collaborated with sales and marketing teams to refine call scripts, improve lead quality, and align with campaign goals. Consistently met and exceeded daily and weekly targets for call volume, lead conversions, and appointment bookings. Customer Support Executive At Cruizze Hotel Feb 2023 - Mar 2024 Addressed guest complaints and service issues promptly by listening carefully, identifying the problem, and coordinating with relevant departments to provide timely solutions. Maintained detailed records of guest interactions, requests, and complaints in the hotel management system to ensure proper follow-up and service consistency. Coordinated with housekeeping, front desk, and maintenance teams to ensure guest rooms were prepared, cleaned, and maintained according to hotel standards. Provided guests with information about hotel facilities, local attractions, transportation options, and nearby restaurants to enhance their overall stay experience. University Of Benin Customer Service Representative At Nedcomoaks Group Bachelor Of Science 2023 Jan 2021 - Nov 2022 ADDITIONAL SKILLS Slack, Zoho CRM Plus, Google sheet, Salesforce Essentials, Google presentation, Hubspots Processed customer orders, service requests, and account updates while ensuring accuracy and compliance with company procedures. Followed up with customers after service delivery or issue resolution to confirm satisfaction and maintain strong customer relationships. Collaborated with internal departments such as sales, operations, and technical teams to resolve complex customer concerns efficiently. Assisted in identifying customer needs and recommended suitable products or services that aligned with their requirements. Ensured adherence to company policies, customer service standards, and data protection guidelines during all customer interactions.