Blessing O.

Ojika Blessing Lagos, Nigeria Professional Summary - Dynamic Client Support & Onboarding Specialist with a proven track record at W:- Freelance, excelling in inbox management and customer satisfaction. Expert in Skills client drop-offs while enhancing engagement through proactive support and • Inbox & Calendar Management • Customer Support (Email, Chat & DM Handling) • Task & Workflow Coordination • Microsoft Office & Google Workspace • Research & Documentation • Time Management & Multitasking • Professional Communication • Attention to Detail task coordination and professional communication, I significantly reduced timely follow-ups. Committed to delivering exceptional experiences with attention to detail. Experience Freelance July 2023 - April 2025 Client Support & Onboarding Specialist • Scheduled client calls, sent reminders, and followed up to keep everyone aligned. • Helped new clients feel welcome by sending onboarding emails, welcome kits, and account setup guides. • Made clients feel heard and supported, reducing drop-offs and increasing satisfaction. • Responded quickly to inquiries and support tickets via Gmail and WhatsApp Business. Freelance March 2022 - January 2025 Customer Support & Inbox Manager • Cleared over 1,000+ unread emails for clients and implemented smart inbox rules using Gmail and Outlook • Kept schedules updated, set reminders, and proactively flagged upcoming deadlines and missed messages. • Managed daily scheduling for busy coaches and founders via Google Calendar & Calendly • Responded to client inquiries via WhatsApp Business, email, and chat with 24-hour turnaround • Followed up with leads and maintained CRM records using Trello and Google Sheets November 2021 - May 2022 Community Engagement Assistant • Assisted in organizing virtual meetups and responding to participant needs before and after events. • Managed shared calendars, scheduled events and sent reminders to members. Remote September 2020 - August 2021 Customer Experience Intern - Support Team • Assisted customers via chat and email using shared inboxes and help desk tools • Maintained friendly tone and clear responses across all support conversations • Practiced empathy, active listening, and professionalism in every interaction. Education August 2025 B.Sc. - Environmental Education University of Benin (in view) Volunteer Remote September 2020 - August 2021 • Role: Customer Experience Intern - Support Team • Assisted customers via chat and email using shared inboxes and help desk tools • Maintained friendly tone and clear responses across all support conversations • Practiced empathy, active listening, and professionalism in every interaction. Availability Ready to begin at your earliest convenience. Open to part-time or full-time roles. Flexible with time zones and schedules. Language English Proficient (C2)