Blessing Nwachukwu

BLESSING NWACHUKWU Sangotedo, Lagos | -|- PROFESSIONAL PROFILE Strategic and people-focused leader with 6+ years of cross-functional experience in Customer Success, Administrative/Operations, Event Strategy, and Community Engagement. I don't just manage — I deliver impact. From coordinating high-level events to designing customer-concentric systems and streamlining operations, I specialize in transforming chaos into clarity and making teams work smarter. Tech-savvy, execution-driven, and deeply committed to continuous growth, I bring vision, energy, and results wherever I serve. VALUE OFFERING ✧ ✧ ✧ ✧ ✧ Built and led operational systems that improved team output by over 40% Managed and executed events hosting 2,000+ participants without incident Turning client concerns into loyalty-building moments. Designed feedback systems that closed service gaps and boosted retention. Known for thriving in dynamic environments and building efficient workflows from scratch KEY SKILLS ✧ ✧ ✧ ✧ ✧ ✧ Customer Experience & Success Management Event & Project Execution (Tech-Enabled + On-Ground). Team Supervision & Cross-Functional Leadership CRM Systems (HubSpot, Zendesk, Freshdesk) Collaboration Tools (Slack, Monday, Trello, Asana, Calendly, Zapier, Google Suite, MS Office) Vendor Management | SOP Creation | Community Growth PROFESSIONAL EXPERIENCE Customer Success & Operations officer. Haelsoft Digital – Lagos, Nigeria | Feb 2024 – Present ✧ ✧ ✧ ✧ ✧ Spearheaded customer success strategies that deepened product adoption and reduced churn. Streamlined on-boarding for new clients, improving satisfaction scores across touch-points. Partnered with Sales and Product teams to influence user-driven innovation. Resolved high-priority client concerns swiftly while keeping CSAT above 90%. Revamped operational processes, resulting in a 25% increase in internal efficiency. Event Coordinator Vee EventsnAffairs – Lagos, Nigeria | Dec 2025 – Present (Freelance) ✧ ✧ Directed complex event logistics, vendor relations, and stakeholder reporting for multi-day conferences and corporate gatherings. Translated client visions into immersive event experiences — from ideation to execution. ✧ Created event playbooks that reduced friction and improved feedback by 30%. Customer Experience/Event Coordinator. Enthyst Events – Lagos, Nigeria | May 2023 – July 2024. ✧ ✧ ✧ Handled multi-channel customer support and coordinated high-impact corporate and social events. Drove guest satisfaction and managed behind-the-scenes activities for over 2,000 attendees. Conducted event retrospectives that led to system improvements and repeat bookings. Administrative officer. Haelsoft – Lagos, Nigeria | May 2020 – Feb 2023 ✧ ✧ ✧ Oversaw end-to-end internal operations and drove adoption of standard operating procedures . Trained junior staff and improved team delivery timelines by 35%. Provided executive support and departmental coordination across multiple units. Sales Lead – Real Estate Portfolio Chengate Limited – Lagos, Nigeria | Feb 2015 – Aug 2018 ✧ Maintained strong relationships with investors and property clients, ensuring retention and renewals. ✧ Monitored lease agreements and documentation compliance across portfolios. ✧ Supported business expansion through client referrals and structured follow-up strategies. ✧ ✧ ✧ VOLUNTEER ENGAGEMENTS Speaker Coordination – HR Bootcamp Conference (Kendor Consulting) | Dec. 2024 *Supported logistics and real-time speaker assistance for 10+ high-profile experts. Customer Service Innovation Conference | Oct. 2024 *Managed guest support, registration, and live troubleshooting for over 400 attendees. Communications Lead – SheCode Africa Conference | Sept. 2024 *Led pre-event and live coverage across platforms, boosting engagement and visibility. *Executed strategy-aligned messaging that elevated audience interaction in real time. EDUCATION & CERTIFICATIONS ✧ ✧ ✧ ✧ ✧ BSc. Computer Science – Anambra State University, Uli Google Hustle Academy Google Project Management ALX Virtual Assistant Program IT Support Training (Digital Witch) Sept. 2008 – Aug- In View -