Blessing Ndubuisi

BLESSING NDUBUISI Contact LinkedIn https://www.linkedin.com/in/blessing-ndubuisi-/ Email- Education Virtual Assistant I am a highly skilled and experienced executive virtual assistant/customer support specialist with a proven track record of delivering outstanding services, results, and commitment to excellence. I am poised to contribute to your success. My areas of expertise are customer support, administrative assistance, project management, appointment setting, data entry, social media management, and more. I have over five years of experience offering confidential, high-quality, and flexible virtual services to professionals, startups, and established organizations. My main objective is to make your daily workflows run smoothly by assisting you with your administrative tasks and freeing up time for you to grow your businesses. Experience 2022 - 2023 Voice Studios Upwork (Remote) 2018 Virtual Assistant/Customer Service Rep HND I handled tasks such as answering customers' inquiries through email, chat, or phone calls, managing leads, managing and maintaining accounts, and resolving complaints. Additionally, I took care of various administrative duties including data entry, travel arrangements, invoicing, and appointment booking. Increased profits by 20% through effectively maintaining relationships with clients and ensuring high-quality customer service. Federal Polytechnic, Oko, Anambra State 2022 Virtual Assistant Certification Digital Witch Support Community - 2022 HSM Beauty Online Store Virtual Assistant Certification with Honors Executive Assistant ALX - Academy Expertise General Virtual Assistance Administrative Support Customer Support Data Entry Email Management Appointment setting Social media management Project Management Online Research Language English •Achieved 98% satisfaction and retention by resolving customer issues and applying strategies for de-escalating irate customers. •Assisted 20+ customers daily over chat, and email in making purchase decisions •Collaborated with team members to ensure 100% customer service was delivered daily. •Answered questions related to products including their availability, price, and changes. • Processed orders and payments, and entered customers' data using google sheets. - Chi-best Apparel Administrative Assistant/Data Entry • Assisted the administrative manager in the general administrative processes and procedures. • Scheduled, prepared, and issued circulars/memos for meetings • Updated and organized the company's files • Updated staff records and leave rosters. • Audited monthly income and expenditures. • Analyzed dataset with Excel • Visualized data insights and communicate my findings to teams across the organization Tools Asana Zendesk Click Up Slack Trello Zoom Square Up Shopify Humanagement.io Monday.com Google Suite Canva Microsoft Tools