Blessing Kagbara

KAGBARA, BLESSING VICTORY Port Harcourt, Nigeria | (- |-OBJECTIVES_________________________ _____________________________________ ______________ I am a highly skilled and dependable Customer Care Support Personnel with hands-on experience in focusing on providing top-quality excellent customer service, knowing that people’s perceptions of your company’s brand are defined by Customers Experience and satisfaction. I am a Proficient Expert in interpreting and understanding customer’s perspective on issues, complaints, questions while using positive language, empathy to ensure that I deliver more than expectation. I work well with teams and I also possess leadership skills which is gotten from trainings and inherent gifting. . EDUCATION____________________________ ________________________________ _________________  KENULE BENSON SARO-WIWA POLYTECHNIC BORI, RIVERS STATE. September 2016 Mass Communication (Broadcasting) Higher National Diploma  BEERI HIGH SCHOOL BEERI, RIVERS STATE West African School Certificate June 2008 RELEVANT WORK EXPERIENCE _____________________________ ____________________________ EASYPAY INTERNATIONAL LTD December 2019 – August 2023 BILL PAYMENT OFFICER / CUSTOMER CARE SUPPORT  Meet face-to-face with customers to proffer solution about transaction errors due to system glitch when necessary.  Collection of revenue for the company and accurate documentation of customer’s data and daily transaction.  Provide report of daily and monthly accurate analysis of transactions.  Ensure Excellence and quality customer service.  Follow up on A-class customers using inbound calls and emails.  Documentation of customer’s utility payment. EASYPAY INTERNATIONAL LTD February 2021 – November 2021 MARKETER / SALES REPRESENTATIVE  Expanding the network of Port Harcourt Electricity Distribution utility payment coverage by marketing and opening new payment outlets.  Collation, Updating and uploading of new and existing agent’s accurate data.  Ensure customers satisfaction by rendering best service and prompt response to customer’s complaints.  Follow up on new and existing customers.  introduce new products and services using cold-calling and Emails.  Provide a weekly and monthly report on sales growth, sign ups and prospects.  Investigate data discrepancies and resolved them.  Identify areas where operational deficiencies can be improved and implement them for customer’s satisfaction. 3FM SOLUTIONS LTD April 2013 – January 2014 PROJECT SUPPORT (Intern)  Assist in preparing Standard Operating Procedures (SOP) for ISO 9001:2008 Certification for Port Harcourt Petroleum Refinery subsidiary of Nigerian National Petroleum corporation.  Collate company’s data and archiving essential hard copies using code numbers.  Sensitization of clients about 9001:2008 Certification.  Foster cordial relationship between internal and external customers. ADOLFCHRIS COMPUTER SERVICES Jan 2012 – Jan 2013 SALES ATTENDANT / CUSTOMER SERVICE  Manage day-to-day schedule and sales while maintaining strong focus on quality workmanship and customer service.  Setting up merchandise display and inventory.  Ensure that customers purchase is well documented, calculated and issue invoice. CERTIFICATION____________     ________________________________________________________________ Google Digital Skills (Impact HER) Build Brand and sell online Google Hustle Academy Small Business Boot camp COUSERA CERTIFICATION Customer care Support ALISON CERTIFICATION Customer Service Skills August 2022 November 2022 February 2023 January 2023 KEY SKILLS______ ______________________________________________________________________  Google Suits, MS Word, Excel.  Excellent written and communication skill.  Strong Inter personal skill.  Detailed and result Oriented with minimum supervision. INTERESTS AND ACTIVITIES____ _______________________________________________________  Technology Enthusiast – During my leisure, I enjoy researching into latest trends in the media sector.  Travelling – I enjoy travelling and visiting new places. I am keen to learn new cultures and network with people all around the world.  Reading - I enjoy reading books of different genre, mostly books on human communications, faith based and relationship based. REFERENCES Available on request. _____________________________________________________________