I am a results-driven professional with a strong background in digital marketing, customer service, sales, and administration. Over the years, I have worked across different industries ;from retail and hospitality to education and advertising and I have built the ability to adapt quickly, solve problems, and deliver results.
In my role as a Digital Marketer, I created and managed campaigns on Facebook and TikTok that attracted new leads and increased brand visibility. I worked closely with content and design teams to develop posts and ads that spoke directly to the target audience, leading to measurable engagement and sales growth.
As a Community Manager, I managed online groups, hosted live sessions, and used creative engagement strategies like polls, quizzes, and discussions. This boosted interaction and even brought in new paying members. I also handled feedback and resolved customer concerns, which improved retention and trust in the brand.
Earlier in my career, I worked as a Field Sales Executive, where I exceeded sales targets and expanded the customer base by 30% in a single year. This experience taught me the value of listening to customer needs, analyzing buying patterns, and building strong relationships that lead to repeat business.
Beyond sales and marketing, I also have experience in customer-facing roles as a cashier, secretary, and HR trainee. These roles sharpened my attention to detail, record-keeping skills, and ability to handle sensitive information with professionalism. I am highly skilled in Microsoft Excel and comfortable using digital tools to track, analyze, and present data clearly.
Across all my roles, communication has been my strongest skill; whether it’s explaining complex information in simple terms, managing customer concerns, or collaborating with teams remotely. I enjoy connecting with people, organizing processes, and using digital tools to make work easier and more effective.
As a freelancer, I bring together these skills to help businesses grow. Whether it’s managing social media campaigns, creating customer engagement strategies, supporting admin tasks, or analyzing sales data, I focus on delivering clear results. I am organized, reliable, and committed to helping clients achieve their goals while continuously improving my own skills.