Blessing Ijeoma Chinedu

CHINEDU BLESSING 13 Timber Road, Oyigbo, Rivers State • -,- Professional Summary: Experienced Administrative Virtual Assistant with over 5 years of hands-on support for entrepreneurs, C-Suite executives, start-ups, Business owners and remote teams. Proven ability to manage administrative tasks, coordinate calendars and communications, and maintain accurate records with efficiency and professionalism. Skilled at anticipating client needs, adapting quickly to new tools and workflows, and ensuring smooth day-to-day operations. Trusted for reliability, clear communication, and a strong commitment to helping businesses stay organized and focused on growth. Core Competence         Virtual Assistance & Administrative Support Email & Calendar Management Data Entry & CRM Management Client Communication & Customer Service (Zendesk, Freshdesk , intercom) Real Estate Support Services Online Research & Lead Generation Project Coordination Productivity Tools: Google Workspace, Microsoft Office, Trello, Slack, Zoom Professional Experience: Administrative Support Assistant Shawsand Medical- Onsite | Jan 2021 – April 2025  Managed and organized inboxes handling 150+ daily emails, maintaining 100% inbox zero for executive clients.  Reduced email response time by 40% using smart labelling, automation, and prioritization strategies  Entered and updated 2,000+ customer records in CRMs and internal databases with 99.9% accuracy.  Provided daily administrative support, including document preparation, data entry, and CRM update.  Maintained Google Sheets/Excel trackers for feedback and issue logs, cutting data retrieval time by 50%.  Executed targeted outreach campaigns, sending 200+ personalized emails per week.  Achieved a 25% reply rate and booked 15–20 qualified appointments monthly for sales teams.  Maintained 99.9% data accuracy and reduced administrative turnaround time by 50%. Virtual Assistant | Data Entry Specialist Freelance / Upwork – Remote | Nov 2023 – Feb 2024  Sourced verified contact information for 1,000+ C-level executives (CEOs, CTOs, Product Heads) across SaaS and software companies.  Achieved a 92% email deliverability rate using LinkedIn Sales Navigator, Hunter.io, Apollo, and manual verification techniques.  Extracted and organized 200+ high-quality leads from LinkedIn Sales Navigator and Indeed job listings.  Increased outreach success rate by 35% by targeting decision-makers based on job title, industry, and hiring intent. Virtual Assistant | Customer support Freelance / Internship – Remote | April 2023 – December 2023  Handled customer engagement and resolved complaints across Facebook, Twitter, and Instagram, increasing positive sentiment by 25%.  Retained high-risk customers through proactive support, contributing to a 20% reduction in churn.  Resolved 200+ customer inquiries monthly across email and social media, maintaining a 95% customer satisfaction score.  Managed and organized executive inboxes with 150+ daily emails, consistently achieving 100% inbox zero.  Improved email response time by 40% using smart labeling, automation, and prioritization techniques. Virtual Assistant | Customer Service Representative State Health Insurance Agency – Hybrid |-  Resolved 200+ customer inquiries per month across email and social media, maintaining a 95% customer satisfaction score.  Handled customer engagement and complaint resolution on platforms like Facebook, Twitter, and Instagram, increasing positive sentiment by 25%.  Supported billing, referral management, and database accuracy.  Handled electronic registrations, maintained enrollee records, and performed routine updates.  Entered and updated 2,000+ customer records in CRM systems and internal databases with 99.9% accuracy.  Delivered daily administrative support, including document preparation, data entry, and CRM updates.  Maintained Excel and Google Sheets trackers for feedback and issue logging, reducing data retrieval time by 50%. Education  Bachelor of Technology (B.Tech), Orthotics & Prosthetics Federal University of Technology, Owerri, Nigeria Aug 2013 – Aug 2018 Certifications & Training     Virtual Assistant Training – Digital Witch Real Estate/Short-Term Rental VA Training – Grace Hospitality Hub Customer Service Excellence – Digital Witch How to Manage Airbnb Remotely – Udemy Technical Proficiencies        Google Workspace, Microsoft Office Suite Trello, Slack, Zoom, Notion, Calendly HubSpot CRM, Zoho CRM, Monday.com (basic), Zendesk, Freshdesk LinkedIn Sales Navigator, Hunter.io, Apollo.io Facebook, Twitter, Instagram, Excel/Google Sheets, Dropbox Canva (basic), Upwork, WhatsApp Business Languages   English – Fluent Igbo – Native References Available upon request.