Blessing Ijeoma Chinedu

CHINEDU BLESSING Virtual Assistant | CRM Automation Specialist| Administrative Support | SUMMARY Virtual Assistant and CRM Workflow Specialist with 3+ years of experience optimizing daily operations, managing administrative tasks and enhancing client communication. I create automated systems using GoHighLevel, Monday.com, Airtable, and Zapier to save time, reduce repetitive tasks, and improve efficiency for business owners and teams. Dedicated, proactive, and result-driven. WORK EXPERIENCE CRM & Workflow Automation Specialist | Remote 2025 Tools: Monday.com, Zapier, Airtable, Slack • Developed and implemented Monday.com boards and automation workflows to streamline daily and weekly operations for internal teams. • Created support ticketing systems and task management workflows to assign tasks automatically, prevent duplicates, and ensure accountability. • Built structured databases in Airtable to centralize client, campaign, and project records for easy collaboration and version control. • Automated notifications, task dependencies, reminders, and status updates to enhance operational efficiency. • Optimized processes to reduce repetitive administrative work. CRM Automation Specialist | Remote 2025 Tools: GoHighlevel, Zapier, Airtable, Google Workspace • Designed and automated end-to-end client onboarding workflows in GoHighLevel, improving client response time and reducing manual follow-up tasks. • Built pipelines, opportunities, automations, forms, and campaign sequences to support lead nurturing and client retention. • Integrated multiple tools using Zapier to streamline data transfer, email automation, and notification triggers. • Managed CRM contact organization, tagging, segmentation, and tracking for better visibility and reporting. • Tracked campaign performance and generated weekly reports to support decision-making and improve conversion outcomes. Administrative Support Assistant -Shawsand Medical Jan 2021 - 2025 Assisted with daily administrative operations including document preparation, data entry, and email correspondence. Provided administrative, email, and calendar management support. Provided calendar coordination and meeting scheduling for executives. Maintained organized records and ensured timely task completion with minimal supervision. Interfaced with customers professionally, ensuring satisfaction and prompt support. Virtual Assistant- Freelance / Upwork – Remote NOV 2023 - FEB 2024 Conducted lead generation campaigns, managed CRM tools, and handled data entry with 100% accuracy. Supported real estate tasks such as property listings, appointment scheduling, and client follow-up. Utilized productivity tools (Google Workspace, Microsoft Office, Slack, Trello, Zoom) to streamline tasks. Provided administrative, email, and calendar management support to busy entrepreneurs and real estate professionals. Delivered customer service support, including responding to client inquiries and resolving issues promptly. Virtual Assistant / Customer Support – State Health Insurance Agency Freelance / Upwork – Remote 2022 • Provided excellent customer care service by addressing enquires and resolving issues and advice accordingly. • Electronic registration of enrollee, updating Enrollee’s Information, data management. • Provided administrative, email, and calendar management support. • Executed billing tasks and recorded information in company database • Obtaining Referrals and pre-authorizations as required. EDUCATION Bachelor of Technology in Orthotics & Prosthetics Federal University of Technology-Owerri ADDITIONAL INFORMATION Certified Airtable Builder Certification: Witty Automations Academy Customer Service Excellence : Digital witch Training , Udemy How to manage Airbnb remotely – Udemy Languages: English, Igbo Aug 2013 - Aug 2018