Blessing Igwegbe

Blessing IGWEGBE, PRINCE 2 Project Manager -- PORTFOLIO LINK: https://docs.google.com/spreadsheets/d/1cMHsqmVlK4owkr7-A7esxVQ5feDnsy-Bt1600HYnCmY/edit?usp=sharing PROFESSIONAL SUMMARY Dedicated and detail-oriented Project Support with over 5 years of experience in diverse roles, including Quality Assurance, Learning & Development, e-Commerce, Finance, and B2B/B2C Sales. Demonstrated expertise in streamlining operations, implementing efficient workflows, and successfully delivering projects. Proven track record in administration and organizational skills. Eager to support Projects by providing high-level project management support, CRM management, strategic analysis, and coordinating various projects with precision. KEY COMPETENCIES Project Management: Knowledge of PRINCE 2, Agile, Waterfall, MS Project CRM Management: Trello, Asana, Monday.com, ClickUP, Kanban Integration & Automation: Zapier, Airtable, Make.com Communication: Slack, gmail, outlook, IM, Presentation skills, meeting management Project implementation: KPI creation, Budgeting, Implementation, Monitoring, Evaluation, Analysis Process management: Project plan, Project schedule, change management, risk management, stakeholder management, project lifecycle, workflow planning, Teamwork IT: MS Office tools (Word, excel, PP, Visio, SharePoint, MS Project), Miro, Flowchart, Google Suite, ServiceNow, ITSM EMPLOYMENT HISTORY Project Support Officer, Environment Agency MAR. 2024 to Present Arranged face-to-face, telephone, and online meetings. Drafted agendas, took meeting notes, and composed written summaries. Updated Project and portfolio RAID and Action logs. Collated monthly portfolio reports. Maintained the SharePoint site by proactively sourcing and adding new resources. Managed the team email inbox, logging and organizing incoming emails. Created and updated administrative and communication materials, including presentations, structure charts, process flow diagrams, and spreadsheets; managed the updating of operational instructions. Supported the program manager and wider team by developing, maintaining, and filing project documents and systems. Freelance Project Manager, Upwork SEPT. 2021 to JAN. 2024 Streamline company operations through the creation and implementation of efficient workflow processes. Collaborated with Project Leads and Stakeholders to understand and cascade guidance and requirements, ensuring adherence to client requirements. Provide updated meeting meetings, agendas, and project status Manage queries and requests from clients, ensuring prompt and satisfactory resolution. Maintain and updated Project Plans to meet the project requirements. Conduct regular quality checks of milestones, deliverables, and tasks within Project Plans. Leverage project management tools to track and report project progress. Successfully deliver projects while providing training and support to team members. Operations/Project Manager, Victory Finances LLC- MO, USA FEB. 2022 to Present Victory finances is a boutique tax & accounting firm that provides services to personal, business and Not-for-profit clients. Researched a list of CRMs and advised CFO on appropriate one. Streamlined company operations through creation of automated workflows in designated CRM to improve efficiency by 45% in my first quarter. Created SOP, and facilitated team training on the use of company CRM. Onboarding/Migrating clients into CRM, and monitor workflows for client accounts. Develop and maintain databases and process information relevant to client services. Serve as the lead point of contact for all customer account management matters. Update and maintain business documents such as Organizers, proposals and contracts. Book travel arrangements. Virtual Executive Assistant, STEDDY COMM. LLC. – LA, USA SEPT. 2021 to DEC. 2021 Steddy Comm. LLC is an e-commerce retail fashion lingerie brand(LoveVera) with presence in stores like Nordstrom Prepared research and statistical reports for the CEO. Streamlined operations by organizing files and documents for improved workflow. Managed daily calendars, preventing scheduling errors, and handling high-volume communications. Planned travel arrangements for staff and executives. Provided support for CEO and sales team in managing operational workflow. Learning & Development Coordinator, CUTIX PLC – Anambra, Nigeria MAR. 2020 to OCT 2021 CUTIX PLC is one of the leading manufacturers of all kinds of electrical cables in Nigeria. Supported all departments in identifying their learning needs through evaluation and training plans. Prioritized and met mandatory and statutory requirements while planning for upcoming legislative changes. Conducted training needs analysis and implemented business-focused learning strategies. Sourced and procured external learning providers, negotiating cost-effective agreements. Managed the company training matrix for over 200 staff for over 1 year. Introduced E-book into the office Library as a COVID preventive measure. Ensured comprehensive training and inductions for new recruits through on-the-job training and mentoring. Supported technical department with training systems such as PLC to ensure smooth operations. Quality Assurance Secretary, CUTIX PLC- Anambra, Nigeria OCT.2018 to MAR.2020 CUTIX PLC is one of the leading manufacturers of all kinds of electrical cables in Nigeria. Generated and submitted detailed reports to regulatory agencies (SON) and company leadership to help drive enhancements. Drafted unit correspondence, memos, and department updates. Placed new supply orders, managed inventory, and restocked clerical spaces. Received, recorded, and addressed incoming and outgoing communication via telephone and email. Managed financial documentation such as expense reports and invoices. Managed office logistics by scheduling appointments, maintaining files and maintaining office petty cash box. Office Administrator, ESPORTA SPORTS & EVENTS – Anambra, Nigeria JUNE.2016 to OCT. 2016 Managed an 8-employee office and 3 sub outlets supervising workers, enhancing productivity and driving efficiency. Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving. Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity, and implementing modifications to eliminate operational bottlenecks. Developed lasting rapport with over 50 key stakeholders and clients by displaying excellent client service. Advised over 200 clients on company products and services, displaying extensive knowledge in product range. Increased customer satisfaction by resolving Decoder issues from the office. Built and maintained partnerships with B2B and B2C organizations to implement mutually beneficial initiatives that led to a 35% sales increase. Arranged product deliveries, recording orders in Excel to facilitate accurate tracking. EDUCATION & CERTIFICATION Bachelor of Science, Anatomy Nnamdi Azikiwe University 2013 APM FQ 2025 LANGUAGES Fluent English (Spoken & Written) Igbo and Yoruba (Spoken & Written)