BLESSING OGAR-| - | www.linkedin/in/blessingogar
Summary
● Executive Assistant offering administrative, technical, and creative support with flexible solutions for businesses
and entrepreneurs, specializing in email management, scheduling, document preparation, and customer service.
● Skilled in data entry, managing databases, preparing reports, and maintaining/updating spreadsheets and CRM
systems (e.g., Salesforce, HubSpot).
● Proficient in Microsoft Office, Google Workspace, project management tools (Trello, Asana, ClickUp, Jira), and
communication platforms (Zoom, Slack).
Work Experience
Primera Food Nigeria Limited
Sept 2022 – Present, Lagos, Nigeria
IT Administrator/Operations
● Designed standardized reports, tracked assets, boosted help desk efficiency, negotiated vendor discounts,
optimized projects, and ensured timely payments, all leading to significant improvements in cost, speed, and
quality.
● Standardized reports were designed, cut turnaround time by 15%, inventory audits reduced purchase costs by
25%, and I achieved a 15% cost reduction in major vendor contracts, saving the company 30% of its annual IT
budget.
● I optimized how our organization operates and saves money in IT.
● Managed and improved communication tools like email, messaging, and video conferencing to enhance team
collaboration.
Primera Food Nigeria Ltd
Sept. 2022 – June 2024
Application Support Officer
● I ensured the proper functioning of software applications by performing regular updates, resolving issues, and
ensuring system compatibility.
● I provided technical support to end-users, guiding them through troubleshooting steps, and developed user
guides and training materials to enhance software usage.
● Assisted in the installation, configuration, and deployment of new software applications, while working closely
with IT teams to resolve issues and integrate applications with other systems.
Abraham and Sarah Equipment Company
Sept 2019 – Aug 2022, Lagos, Nigeria
Administrative and Customer Support
● I responded to customer inquiries via phone, email, or in-person, addressing concerns and resolving complaints to
ensure a positive experience.
● Assisted with processing customer orders, returns, and billing inquiries, ensuring smooth transactions and
accurate invoicing.
● Organized appointments, meetings, and events, while providing general administrative support, including filing,
document preparation, and office organization.
● Generated reports on customer feedback and performance, and worked with various departments to ensure
customer needs were met and operations ran efficiently.
Jaspevic Enterprise
Nov. 2012 – Aug. 2019, Lagos, Nigeria
Customer Support Administrator
● Provided timely and effective support across multiple channels (phone, email, live chat), resolving technical issues
and ensuring smooth service delivery, which enhanced customer satisfaction and loyalty.
● Efficiently handled customer orders, updates, and service requests while ensuring accurate account tracking in
the CRM system, leading to improved operational efficiency and customer experience.
● Collaborated with cross-functional teams to resolve complex issues and provided detailed reports on customer
feedback and performance, helping improve processes and meet SLAs for timely resolutions.
Education
Benue State University,
Nov. 2005 - Nov 2011
BSc Mathematics
Skills
Service Desk Management, Data Entry, Excel, PowerBi, Customer Care Service, Technical Support, Project Management,
Inventory Management.
