Blessing Eze

BLESSING EZE Administrative Assistant|Customer Service |Data Entry Specialist | Sales Rep PROFESSIONAL PROFILE Detail-oriented and dynamic professional with extensive experience in customer service, administrative support, and data management. Skilled in providing comprehensive assistant, managing diverse tasks such as scheduling, email management, and CRM utilization to streamline operations and enhance productivity. Proven track record in delivering exceptional customer experiences, and resolving inquiries. Adept at fostering positive client relationships through effective communication and problem-solving, ensuring prompt issue resolution and high levels of satisfaction. Commi ed to supporting organizational goals and improving operational efficiency to contribute to the success of any team.. CORE SKILLS ▪Customer Service ▪Front Office Administration, Sales, ▪Communication Skills ▪Administrative Support ▪Conflict Resolution ▪Detail Oriented ▪Time Management ▪Microsoft Office Suite ▪Teamwork ▪Problem Solving ▪Technical Skills: Zendesk, Hubspot, OpenPhone, Skype ,Zoom, Meet, Slack, Microsoft Teams, Asana, Monday.com, Trello, Clickup, Airtable, Google Calendar, Calendly, Canva, Microsoft 365, Google Workspace, Microsoft Office, Outlook, Sharepoint ▪Virtual Support ▪CRM ▪Organizational Skills ▪Appointment Scheduling, ▪Documentation ▪Email & Phone support CAREER SUMMARY Nov. 2023 – 2025 Help Desk Specialist Sweet Home Georgia LLC - Norcross, GA Key Responsibilities: ● Streamlined customer support processes by effectively managing CRM system records to increase response efficiency. ● Resolved customer inquiries across multiple channels (chat, phone, and email), consistently achieving a 95% customer satisfaction rate. ● Collaborated with team members to identify performance gaps and implement solutions that enhance productivity. ● Trained new staff on software utilization and customer service best practices, improving team competency and knowledge retention. Oct. 2022 – Sep. 2023 Customer Service / Data Entry Officer ZUGAN COSMETICS Key Responsibilities: ● Maintained accurate data entry in the CRM system, reducing record discrepancies by 30%. ● Provided prompt responses to customer inquiries, enhancing overall communication effectiveness and fostering customer trust. ● Documented customer interactions adequately to ensure comprehensive database updates for future reference and analysis. ● Assisted in scheduling appointments, organizing calendars, optimizing team workflow, and enhancing meeting management. Feb. 2020 – Sep. 2022 Sales Representative Freeworld Hotels Key Responsibilities: ● Educated customers on product features, benefits and how they solve specific pain points. ● Acted as the face of the company, creating a positive impression that boosts customer loyalty. ● Addressed customer concerns via email, phone and chat support efficiently. ● Cultivated strong relationships with customers by actively listening to their needs and providing practical solutions. KEY ACHIEVEMENTS ● Excellent Customer Communication: Utilized multi-channel communication strategy to incorporate social media, live chat, and email support that increased customer engagement and reduced response times. ● Virtual Assistance: Streamlined administrative workflows by implementing automated scheduling and task management tools, leading to a 25% increase in team productivity. ● Administrative Support: Maintained accurate data entry across CRM systems, reducing errors by 20%, which improved record management and data integrity. EDUCATION AND CERTIFICATIONS 2024 Microsoft Excel (Basic, Intermediate and Advanced) Dahel Consultants and Techies 2023 Instructor Home, USA ● Virtual Assistance & Customer Support ● Project and Program Coordination Course ● Data Entry and Tech Support 2021 National Diploma in Library and Information Science Institute of Management and Technology, Enugu REFERENCES Available on request