BLESSING ETUK
River State, Nigeria-| - | LinkedIn Profile
PROFESSIONAL SUMMARY
Results-driven Business Process Automation expert with a strong background in CRM
management, process automation, and project coordination. Adept at streamlining business
operations, optimizing client workflows, and integrating automation tools to enhance
efficiency. Proven ability to set up CRM systems, automate repetitive tasks, and develop
scalable processes that drive business growth. Seeking an opportunity to apply expertise in
automation, workflow design, and client retention strategies to help businesses scale
effectively.
KEY SKILLS
●
●
●
●
●
●
●
●
●
Workflow Automation & Process Optimization (Zapier, Make, Airtable)
CRM Management & Client Retention (HubSpot, ActiveCampaign, Zoho)
Task & Project Management (ClickUp, Asana, Trello)
Email & Marketing Automation
Data Management & System Integration
Lead Generation & Pipeline Automation
SOP Development & Team Training
Strong Analytical & Problem-Solving Skills
Communication & Client Relationship Management
PROFESSIONAL EXPERIENCE
Client Relationship Manager | Remote
LeadBound Marketing Agency | March 2024 – Present
● Designed and implemented automated lead generation and client onboarding
●
●
●
●
workflows, increasing efficiency by 40%.
Optimized CRM systems (HubSpot, ActiveCampaign), automating follow-ups and
improving customer engagement.
Integrated Zapier to automate repetitive administrative tasks, reducing manual work
and increasing productivity.
Developed custom dashboards for tracking marketing campaign performance,
enabling data-driven decision-making.
Conducted training sessions for teams on workflow automation and CRM
optimization best practices.
Executive Assistant & Process Optimization Lead
Crisp ‘n Yum, Port Harcourt, Rivers State | Jan 2021 – March 2023
Introduced workflow automation tools, reducing manual administrative work by 50%.
Managed and optimized CRM entries, ensuring seamless customer data tracking and
follow-ups.
● Conducted market research and automated reporting for strategic decision-making.
● Led email automation strategies to enhance customer engagement and retention.
●
●
EDUCATION
Bachelor of Science (B.Sc.) in Geology
University of Port Harcourt, River State | 2009 - 2014
TRAINING & CERTIFICATIONS
●
Virtual Assistance and IT Support - Digital Witch Academy, 2024
●
Automation & CRM Optimization - Self-paced training (Zapier, HubSpot,
ActiveCampaign, make.com, Airtable, APIs)
