Blessing Esther Iheagwaram

IHEAGWARAM BLESSING ESTHER Lagos, Nigeria | - |-| LinkedIn http://www.linkedin.com/in/iheagwaram-blessing SUMMARY ●​ Proactive and detail oriented Content Writer with excellent Research skills ●​ Excels in providing exceptional service to clients, especially skilled with handling challenging customers. ●​ Consistently meeting deadlines and following through on tasks ●​ Proficiency with various software and tools, such as email platforms, project management tools and communication apps. ●​ Accurate and meticulous Virtual Assistant with excellent Customer service and problem solving Skills. EDUCATION University of Port Harcourt BSc, Political Science and Administrative Studies. 2016 – 2021 WORK EXPERIENCE Freelance Content Writer/Editor/Executive Assistant | Remote​ December 2022 - Present LBM SOLUTIONS – Lagos, Nigeria​ ●​ Wrote informative and engaging contents for digital platforms, proofreading and editing contents to drive traffic and improve search rankings. ●​ ●​ ●​ ●​ Wrote SEO friendly Website content and product description, improving client’s website rankings by 55% Conducted thorough research on industry-related topics to ensure accuracy and relevance of writeup. Administrative support, Manage executive calendars, schedule meetings, and handle email correspondence. Supported various business projects, track deadlines, draft emails and reports on behalf of my employer. Administrative Intern DHL Global Forwarding – Lagos, Nigeria June 2024 - August 2024 ●​ ●​ ●​ Assisted in managing the client's account, grand handling operations and spot checking. Notably increased prospective clients by 5% and successfully met weekly KPIs, ensuring goal achievement. Assisted team in managing and coordinating air cargo operations, freight processes and documentations. ●​ Provided support in ensuring compliance with air cargo regulations, including security protocols and international trade laws. Social Media Manager February 2023 - April 2024 Cedarcare Pharmacy ●​ Developed and executed a social media strategy aligned with the company’s marketing objectives and brand voice which increased company’s sales by 30% ●​ Created engaging and high quality content including text and images tailored to different social media platforms ●​ Collaborated with the sales team to integrate social media efforts with broader marketing initiatives Production Supervisor Ethylene Products and Lubricants Ltd – Lagos, Nigeria​ June 2021 - May 2022 . ●​ Skillfully managed administrative responsibilities, Evaluating performance and Providing feedback. ●​ Supervising large scale production and co-ordinating the team to ensure effective performance and satisfaction in production. CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT Professional Virtual Assistant Training [ ALX Africa ]​ GO TEACH Certification [ DHL & SOS Village ] Chartered Institute of Public Management of Nigeria [ CIPMN ] Chartered Institute of Human Resources Management [ CIHRM ] Oct 2024 Aug 2024 May 2023 Dec 2023 SOFT SKILLS Adaptability & Resourcefulness Grit & Resilience Interpersonal skill Proactive and Self Starter ●​ ●​ ●​ ●​ Strategic Planning Problem Solving Growth Mindset Emotional Intelligence ●​ ●​ ●​ ●​ Project Coordination Time management Organizational Skill Attention to details TECHNICAL SKILLS Administrative Support Social Media Management Website & Content Management Software Proficiency Travel Coordination ●​ ●​ ●​ ●​ ●​ Task Prioritization Internet Research Data Entry Document Management Calendar Management ●​ ●​ ●​ ●​ ●​ Email Management Project Management Invoicing and Billing File Organization Transcribing LANGUAGES English ​ ​