BLESSING IMA-OBONG EDET
Phone: - | Email:-| Address: Lagos, Nigeria
Email: https://www.linkedin.com/in/blessing-edet/
PROFILE SUMMARY
Value-driven Cyber Security Analyst with customer service experience and a strong academic background in business administration and
management. Knowledge of various security technologies such as firewalls, intrusion detection/prevention systems, and antivirus software.
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming
operations. Proven ability to concentrate sales efforts in assigned geography areas and build in an open territory environment creating new
lead sources for constant pipeline build. Proficiency in security tools and technologies, such as firewalls, intrusion detection/prevention
systems, antivirus software, and vulnerability scanners. Capable of managing stakeholders and cross-functional members at all levels. Keen
to drive performance, operation efficiency, and customer satisfaction in a matrix environment.
CORE COMPETENCIES
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Cyber Security
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Information Security
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Customer Service Management
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Account Management
Security Management
Incident Analysis
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Vulnerability Assessment
Customer Satisfaction
Reporting and Documentation
SKILLS HIGHLIGHTS
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Excellent leadership, interpersonal, facilitation, negotiation, organisational, listening, communication, and influencing skills.
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Able to work productively and collaboratively and make decisions with minimum supervision.
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Understand network protocols, system administration, and security architectures.
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Ability to conduct risk assessments and develop risk mitigation strategies.
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Ability to work collaboratively with other members of the security team and other departments within the organisation.
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Skilled at communicating issues and resolutions to both technical and non-technical audiences.
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Proficient in Microsoft Office Suite.
SELECTED CAREER ACHIEVEMENT
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Consistently achieved individual sales targets for 9 consecutive months in 2019.
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Lowered operational expenses by 15% in 2020 and increased sales volume by 60% compared to 2019.
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Converted 55% of sales prospects into customers, expanding the firm's market base and boosting sales volume.
PROFESSIONAL EXPERIENCE
Cyber Security Analyst – High Impact Careers
Jan 2023 – Present
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Assists with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC
functions.
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Analyse systems and networks to identify possible risks and weaknesses and develop strategies to address them.
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Develop and implement security measures, such as firewalls, intrusion detection systems, and antivirus software, to prevent
unauthorised access to networks and systems.
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Monitor networks and systems for signs of security breaches or unauthorised access and respond quickly to any security incidents.
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Investigate security incidents, such as data breaches, and determine the cause and scope of the incident.
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Develop and implement security policies and procedures to ensure compliance with regulatory requirements and best practices.
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Collaborate with other departments, such as IT, legal, and management, to develop comprehensive security strategies.
Customer Success Manager - Globacom, Nigeria
May 2022 – Present
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Administer and coordinate Gusau Gloworld operations to achieve monthly and yearly financial goals.
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Mobilise staff and resources to achieve acceptable sales performance and exceed customer satisfaction and expectations.
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Receive, sell, and market Globacom products and services to achieve sales targets and profitability objectives for Gusau Gloworld and
Northwest 1 zone.
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Prepare and present periodic sales projections and performance reports to analyse month-on-month and year-on-year growth
patterns and trends.
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Conduct drive tests to compare network quality and coverage, pricing, operational ease, and data speed with competitors in highbrow
and economically viable areas to provide SWOT analysis reports to management to create a competitive edge and increase market
share and revenue.
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Provide customer feedback and advice to management on improving products, services, and the optimum functioning of Gusau
Gloworld.
Stock Controller – Globacom, Nigeria
Mar 2018 – May 2022
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Managed stock levels and liaised with distribution function to ensure optimal stock levels were received, making key decisions about
stock control.
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Developed and achieved sales targets through direct sales channel members, focusing on growing and developing existing client base
and acquiring new business and products.
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Prepared stock and financial reports, managed customer payments and bad debts, conducted periodic stock counts and spot checks
to prevent stock loss, and maintained and updated stock records.
Ensured proper monitoring, accounting, distribution, and control were in place for accountability, including regular sales
reconciliations and distribution transaction reports to management.
Maintained and expanded relationships with existing and potential clients, serving as the primary customer contact for business and
technical issues for specific accounts.
Customer Care Representative & Team Lead – Globacom, Nigeria
Jan 2012 – Feb 2018
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Recruited potential customers by demonstrating the personal benefits of goods or services and recommending them accordingly.
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Formulated strategies to ensure team members complied with company regulations and achieved performance goals.
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Conducted regular team meetings to communicate best practices and expectations to team members.
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Generated comprehensive reports detailing team performance, progress towards mission-related objectives, and upcoming deadlines
for sharing with relevant stakeholders.
Senior Sales Executive – Office Depot, Nigeria
Jul 2010 – Nov 2018
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Conducted market research to identify potential business opportunities and target markets for products and services.
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Established and nurtured positive relationships with clients, resulting in increased patronage and revenue generation.
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Implemented effective strategies for sales and distribution of company products, resulting in extensive reach and increased
profitability.
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Demonstrated proficiency in prospect identification, appointment setting, effective qualifying sales calls, and successful management
of the sales cycle,
NYSC – Office of the Head of Service, Administrative Department
Jul 2009 – Jul 2010
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Handled office correspondence to ensure efficient onward delivery of inbound and outbound mail.
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Composed and typed meeting agendas and minutes, routine correspondences, and reports.
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Acted as a communication relay, ensuring all parties received the necessary information and that this information was accurate.
EDUCATION
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PGD, Business Administration – National Open University of Nigeria
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HND, Business Administration and Management – Yaba College of Technology, Lagos
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OND, Business Administration and Management – Yaba College of Technology, Lagos
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