Blessing

OLUCHUKWU NGENE    📞 -; 📧-📍 Lagos, Nigeria  🔗 LinkedIn: Oluchi Ngene    Professional Summary   Reliable and empathetic Customer Support Representative with strong communication skills and a passion for delivering excellent customer experiences. Trained in handling inquiries through email, chat, and phone, with practical experience in using CRM tools and managing customer issues effectively. Known for active listening, professionalism, and the ability to resolve concerns promptly.   Core Competencies  Customer Communication (Phone, Email & Chat)  Issue Resolution & Escalation  Customer Relationship Management (CRM) Tools – Zendesk, Freshdesk  Ticketing Systems & Documentation  Technical & Product Support  Time Management  Microsoft Office & Google Workspace  Professional Etiquette & Empathy    Professional Experience  COMAS Integrated Limited Customer Support Trainee  Jan 2025 – Present  Identify and assess customers' needs to achieve satisfaction. Guide customers through troubleshooting steps or product usage instructions. Escalate complex issues to the appropriate departments when necessary. Maintain detailed records of customer interactions, issues, and actions taken. Prepare regular reports on recurring issues, customer feedback, and service performance. Stay up-to-date with product knowledge, updates, and system changes. Communicate effectively about new features, upgrades, and service offerings. Ensure customer issues are resolved by following up until a satisfactory resolution is achieved. Monitor open tickets or cases to ensure timely closure. Provide feedback to internal teams to help improve the customer experience. Suggest ways to streamline support processes and reduce customer complaints. Participate in team meetings, training sessions, and knowledge-sharing initiatives. Collaborate with other departments to solve customer issues when cross-functional support is needed Work independently while meeting daily targets and performance metrics. Manage time effectively to handle multiple tasks and meet deadlines. Adhere to company policies, data protection rules, and customer confidentiality standards. Education  [BS.c SOCIOLOGY]  Anambra state University, Igbariam-    Certifications  Customer Support & Virtual Assistance Training – Remote gigs, 2025  NYSC Discharge Certificate (2019)   Referees Mr Amaechi Sampson C. (MD/ CEO) COMAS INT LTD -