Blessing Chukwuemeka Chetachukwu
$7/hr
Virtual Assistant | Executive Assistant | Customer Support Specialist focused on efficiency.
BLESSING CHUKWUEMEKA CHETACHUKWU
VIRTUAL ASSISTANT | EXECUTIVE ASSISTANT | ADMINISTRATIVE SUPPORT |
CUSTOMER SERVICE
PROFESSIONAL SUMMARY
Highly organized, detail-oriented, and proactive Virtual Assistant with broad experience
providing administrative, executive, and customer support to entrepreneurs, small business
owners, and corporate executives. Skilled in managing calendars, inboxes, meetings, and
documents while coordinating projects and supporting daily business operations.
Proficient in administration, communication, social media management, customer service,
and e-commerce support. Known for exceptional time management, adaptability,
confidentiality, and problem-solving skills. I have mastered the use of modern tools and
technologies to streamline workflows, build systems, and maintain consistent productivity across
remote teams.
Dedicated to helping businesses grow by managing operations efficiently, maintaining clear
communication, and providing seamless virtual and executive support.
CORE COMPETENCIES
Administrative & Executive Support
● Inbox and calendar management
● Scheduling, travel coordination & meeting preparation
● Data entry, document preparation, and file organization
● Creating and updating Standard Operating Procedures (SOPs)
● Preparing reports, presentations, and business correspondence
● Taking minutes, tracking action items, and following up on deliverables
Customer Service & Client Management
● Handling customer inquiries via email, chat, and phone
● Maintaining CRM systems and updating client databases
● Managing appointments, client follow-ups, and service inquiries
● Providing personalized client support and issue resolution
Project Management & Operations
● Tracking tasks, timelines, and progress using project tools (Asana, Trello, ClickUp,
Notion)
● Supporting cross-functional teams and remote operations
● Process documentation and workflow optimization
● Delegation and follow-up on team assignments
Social Media & Digital Support
● Managing and scheduling social media posts across platforms
● Basic graphic design using Canva
● Content creation, proofreading, and caption writing
● Monitoring engagement and responding to comments/messages
● Using tools like Meta Business Suite, Buffer, or Hootsuite
E-Commerce & Technical Support
● Product listing, description writing, and order management (Shopify, Etsy,
WooCommerce)
● Updating inventory, processing refunds, and assisting online store owners
● Email automation setup (Mailchimp, ConvertKit, GoHighLevel, Klaviyo)
● Basic website updates and online research
Operations & Finance Support
● Managing invoices, payments, and expense tracking
● Using QuickBooks and Google Sheets for recordkeeping
● Vendor communication and purchase order preparation
TOOLS & PLATFORMS
Google Workspace (Docs, Sheets, Slides, Calendar, Drive)
Microsoft Office Suite
Canva
Asana | Notion | Trello | ClickUp | Slack | Zoom
Shopify | Etsy | WooCommerce
QuickBooks | PayPal | Google Pay
Mailchimp | ConvertKit | GoHighLevel | Bitly
ChatGPT | LinkedIn | Meta Business Suite
PROFESSIONAL EXPERIENCE
KAMDIES CLINICAL SPA — Lagos, Nigeria
Executive Assistant | HR & Spa Manager | Administrative Support
January 2024 – August 2025
● Managed the Managing Director’s calendar, travel, and meetings, ensuring smooth daily
operations.
● Monitored and organized inboxes, prioritized urgent matters, and maintained
confidentiality.
● Created SOPs to streamline client onboarding, scheduling, and reporting processes.
● Coordinated team schedules and implemented digital tools to improve collaboration.
● Prepared reports, presentations, and proposals using Google Suite and Canva.
● Managed and optimized social media presence, boosting engagement and follower
growth by over 80%.
● Supported HR functions including recruitment, onboarding, and performance
management.
GRACEFIELD PROPERTY — Lagos, Nigeria
Administrative & Client Support Officer
August 2022 – September 2023
● Handled company correspondence, appointment scheduling, and client communication.
● Managed customer records and organized files for easy access and retrieval.
● Assisted in social media posting, lead generation, and proposal writing.
● Coordinated meetings, prepared reports, and supported project tracking using Asana.
● Provided administrative and virtual assistance to management for daily tasks.
RESAM AT ASABA INDEPENDENT POWER PLANT — Asaba, Delta State
Administrative & Technical Assistant (Intern)
February 2020 – April 2021
● Supported the Mechanical Engineer and Project Secretary with administrative and
technical documentation.
● Assisted with meeting coordination, progress reports, and inspection schedules.
● Digitized and managed technical files using Google Drive for easy retrieval.
EDUCATION
● Certificate in Virtual Assistance — ALX Africa
● Bachelor of Engineering (B.Eng), Mechanical Engineering —
Alex Ekwueme Federal University, Ndufu-Alike Ikwo
SOFT SKILLS
● Excellent written and verbal communication
● Attention to detail
● Time management
● Organization and multitasking
● Teamwork and collaboration
● Problem-solving
● Critical thinking
● Adaptability
● Emotional intelligence
● Discretion and professionalism
● Self-motivation and discipline
● Creativity and initiative
ADDITIONAL INFORMATION
● Remote work ready across multiple time zones
● Fast learner and highly adaptable to new tools and systems
● Passionate about supporting growing businesses and busy professionals
