Blessing Chima

Blessing Chima SUMMARY Highly skilled professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilising technology to optimize workflow. SKILLS Technical Proficiencies : Zendesk, HubSpot, Slack, Zoho, Google Workspaces, Microsoft Office 365, Microsoft Excel, Help Scout, ServiceNow, Asana, Trello, Canva, Power BI, Notion, Zoom Administrative Skills : Administrative Support, Effective Communication, Calendar & Travel Management, Inbox & File Organization, Meeting Scheduling & Minutes, Task Prioritization, Executive Support, Data Entry & Reporting, Research & Documentation, Workflow Optimization, Result Orientation, Collaborative contributor Customer Support : Customer service, Customer onboarding, Complaint resolution, Customer Retention Strategies, CRM Utilization, Phone Support, Email and LiveChat support , Results-Oriented Skills, Loyalty Program Management, Ticket Management, Ticketing Tools EXPERIENCE Virtual Assistant, David Data, Remote Dec 2023 — Present Managed daily schedules, appointment setting, and meeting coordination for executive leadership. Oversaw inbox management and responded to client emails, improving response time by 35%. Maintained well-organized digital filing systems and ensured version control for key business documents. Assisted in project coordination, follow-ups, and internal workflow communication using Asana. Customer Support Agent, ASAP Tickets, Remote May 2021 — Jul 2023 Handled 100+ daily inquiries including booking changes, refunds, and account updates with a 95% satisfaction rating. Utilized Zendesk and HubSpot to maintain accurate customer records and track tickets. Resolved 50+ product or technical issues daily through timely, precise, and friendly communication. Adapted to fast-paced, high-volume environments while delivering excellent customer experiences. Executive Administrative Assistant, Hannah & Hannah Legal Counsel, Nigeria Sep 2018 — Jan 2020 Managed legal schedules, case files, and court dates using advanced calendar tools. Streamlined office workflow and digital filing processes, boosting team productivity. Coordinated travel logistics and internal communications for senior legal staff. Customer Service and Satisfaction Officer, Amadeus Genting Arena, United Kingdom Feb 2017 — Mar 2018 Delivered high-touch service to diverse clientele in a high-traffic hospitality setting. Led and mentored a team to uphold quality standards, customer experience, and service recovery initiatives. Customer Service Representative, Verve People, United Kingdom Nov 2015 — Feb 2017 Provided prompt, empathetic service to patrons, helping resolve issues before escalation. Built strong rapport with customers, contributing to repeat business and high client satisfaction. EDUCATION University of Birmingham, Birmingham, United Kingdom - Bachelor, Law LLM Sep 2015 — Jul 2018 CERTIFICATIONS 120 Hour TEFL Certificate, TEFL Professional Development Institute Sep 2022 Executive/Virtual Assistant, CyberPatron Oct 2023 Data Analyst Training, Cybersafe - DigiGirls Dec 2023