BLESSING OGHALE BRUNO-DERHIE-100, Ekenwan Road, Opposite UBA Bank, Benin City, Edo State, Nigeria.
PROFESSIONAL SUMMARY
Experienced Airbnb Co-host and Manager with a proven track record of maximizing property
performance and guest satisfaction. Adept at property marketing, guest communication, and ensuring
seamless stays. Proficient in property maintenance, pricing optimization, and responding to guest
inquiries promptly. Committed to delivering exceptional guest experiences while optimizing property
revenue.
SKILLS
Guest Communication
Great Negotiation Power
Project and Time management
Customer Service
Prompt Response
Networking
Organizational skills
Microsoft Office
Virtual Assistant
Google Chat Expert
Telemarketer
Multitasking
PROFESSIONAL EXPERIENCE
2023 – Present | Co-Host/Property Manager | AirBnB
Efficient scheduling and coordination of guest stays, ensuring a seamless experience.
Diligent cleaning and maintenance of the property to uphold the highest standards.
Skillful handling of guest inquiries and requests, delivering top-notch customer service.
Effective communication with the host to report property updates or address any issues
promptly.
Proficiently collected payments from guests, maintaining accurate financial records.
Careful monitoring of property supplies to ensure a well-stocked and inviting environment.
Dedicated to keeping the property safe and secure at all times.
Listing properties on the Airbnb platform and optimizing their visibility for maximum exposure.
2020 — 2022 | Virtual Assistant/Manager | 9ja Personal Shopper
Responsible for the creation and management of compelling video and written content
distributed across social media channels, specifically Instagram and WhatsApp.
Effectively handled order processing, including negotiation of pricing and preferred delivery
options with customers.
Conducted comprehensive market research to source clients' requested products and quantities
at optimal prices, ensuring client satisfaction.
Adhered to strict deadlines for client orders, integrating them into a weekly schedule that
encompasses various shipping dates and destinations.
Coordinated secure and reliable international logistics for client products, utilizing a robust
tracking system to guarantee accurate and timely deliveries.
Provided complimentary post-purchase follow-up calls to guide clients on product usage.
Proactively solicited and collected client feedback and reviews, often resulting in
recommendations and repeat business.
2016 — 2020 | Customer Service Representative | House of Origin T-shirt Factory
Proactively initiated outreach to potential clients, garnering positive responses on multiple fronts.
Conducted targeted advertising campaigns, reaching potential clients through broadcast
messages and referrals to introduce our products and services.
Sourced leads via various social media platforms, including Facebook, Instagram, and LinkedIn,
leveraging reputable lead magnets.
Engaged in personalized one-on-one interactions with clients, addressing inquiries regarding the
company's offerings with a high degree of professionalism.
Managed client orders, feedback, and concerns, ensuring each received the requisite attention
and care.
Utilized Google Sheets to meticulously document client orders for enhanced record-keeping and
tracking.
CERTIFICATION
Date
2023
Subject
Short Term Rental, Property Search,
Property Management/Co-Hosting
and Lead Generation
Education Provider
Digital Hospitality Hub
2023
Customer Service Fundamentals
Coursera
2022
General IT Support/ Customer Service/Virtual
Assistance
Digital Witch IT Support
2014
Theatre Arts
University of Benin
INTERESTS
Meeting people, Helping People, Solving Problems.
References – Available On Request