Blessing Bruno Derhie Oghale

BLESSING OGHALE BRUNO-DERHIE-100, Ekenwan Road, Opposite UBA Bank, Benin City, Edo State, Nigeria. PROFESSIONAL SUMMARY Experienced Airbnb Co-host and Manager with a proven track record of maximizing property performance and guest satisfaction. Adept at property marketing, guest communication, and ensuring seamless stays. Proficient in property maintenance, pricing optimization, and responding to guest inquiries promptly. Committed to delivering exceptional guest experiences while optimizing property revenue. SKILLS  Guest Communication  Great Negotiation Power  Project and Time management  Customer Service  Prompt Response  Networking  Organizational skills  Microsoft Office  Virtual Assistant  Google Chat Expert  Telemarketer  Multitasking PROFESSIONAL EXPERIENCE 2023 – Present | Co-Host/Property Manager | AirBnB  Efficient scheduling and coordination of guest stays, ensuring a seamless experience.  Diligent cleaning and maintenance of the property to uphold the highest standards.  Skillful handling of guest inquiries and requests, delivering top-notch customer service.  Effective communication with the host to report property updates or address any issues promptly.  Proficiently collected payments from guests, maintaining accurate financial records.  Careful monitoring of property supplies to ensure a well-stocked and inviting environment.  Dedicated to keeping the property safe and secure at all times.  Listing properties on the Airbnb platform and optimizing their visibility for maximum exposure. 2020 — 2022 | Virtual Assistant/Manager | 9ja Personal Shopper  Responsible for the creation and management of compelling video and written content distributed across social media channels, specifically Instagram and WhatsApp.  Effectively handled order processing, including negotiation of pricing and preferred delivery options with customers.  Conducted comprehensive market research to source clients' requested products and quantities at optimal prices, ensuring client satisfaction.  Adhered to strict deadlines for client orders, integrating them into a weekly schedule that encompasses various shipping dates and destinations.  Coordinated secure and reliable international logistics for client products, utilizing a robust tracking system to guarantee accurate and timely deliveries.  Provided complimentary post-purchase follow-up calls to guide clients on product usage.  Proactively solicited and collected client feedback and reviews, often resulting in recommendations and repeat business. 2016 — 2020 | Customer Service Representative | House of Origin T-shirt Factory  Proactively initiated outreach to potential clients, garnering positive responses on multiple fronts.  Conducted targeted advertising campaigns, reaching potential clients through broadcast messages and referrals to introduce our products and services.  Sourced leads via various social media platforms, including Facebook, Instagram, and LinkedIn, leveraging reputable lead magnets.  Engaged in personalized one-on-one interactions with clients, addressing inquiries regarding the company's offerings with a high degree of professionalism.  Managed client orders, feedback, and concerns, ensuring each received the requisite attention and care.  Utilized Google Sheets to meticulously document client orders for enhanced record-keeping and tracking. CERTIFICATION Date 2023 Subject Short Term Rental, Property Search, Property Management/Co-Hosting and Lead Generation Education Provider Digital Hospitality Hub 2023 Customer Service Fundamentals Coursera 2022 General IT Support/ Customer Service/Virtual Assistance Digital Witch IT Support 2014 Theatre Arts University of Benin INTERESTS Meeting people, Helping People, Solving Problems. References – Available On Request