Blessing Benjamin

BLESSING BENJAMIN Administrative Virtual Assistant Working Remotely Email:-Phone: - LinkedIn: https://www.linkedin.com/in/blessingbenjamin5 Professional Summary Proactive and detail-oriented Administrative Virtual Assistant with a proven track record of delivering exceptional support in email management, data entry, customer service, calendar coordination, and document creation. Adept at streamlining administrative processes, enhancing communication flow, and supporting executive-level tasks. Highly organized, tech-savvy, and committed to ensuring smooth and efficient operations in remote environments. Core Competencies • Email & Calendar Management • Customer Service & Issue Resolution • Data Entry & Database Management • Web Research & Information Gathering • Document Creation & File Organization • Time Management & Task Prioritization • Executive Support & Communication • Tools: Google Workspace, Microsoft Office, Zoom, Trello, Slack Professional Experience Executive Virtual Assistant Frontline Limited | Remote Jun 2024 – Jan 2025 • Managed executive inboxes and ensured a 98% email response rate within 24 hours, improving communication with clients and internal teams. • Conducted accurate data entry and web research to support strategic decision-making. • Maintained and coordinated executive calendars, significantly reducing scheduling conflicts. • Prepared professional presentations and documents to support senior management tasks. Customer Support Representative Staples Groups | Lagos, Nigeria Feb 2023 – May 2024 • Delivered exceptional customer service by resolving 90% of inquiries on first contact, resulting in a 98% satisfaction rating. • Communicated effectively with clients via email and phone, enhancing customer retention. • Maintained accurate customer records and assisted in generating support reports. • Improved workflow efficiency by organizing and tracking support documentation. Education B.Sc. in Genetics and Biotechnology Akwa Ibom State University Graduated: February 2023 Certifications Virtual Assistant Training ALX Africa Completed: January 2025 References Available upon request.