Blessing Anyadike

NKEIRUKA BLESSING ANYADIKE PROFESSIONAL SUMMARY CONTACT Email:-Phone: - Address: Lagos, Nigeria LANGUAGE PROFICIENCY English A Dedicated professional with a strong background in customer relations, I excel in understanding and communicating product features, adapting solutions to client needs, and conducting informative demonstrations. My expertise includes managing customer inquiries, providing support, and executing administrative duties with efficiency and accuracy. I am adept at fostering positive customer relationships, addressing concerns with empathy, and ensuring a seamless experience. I analyze feedback for product development, seek innovation, and maintain a customer-focused mindset to foster strong client relationships, drive product adoption, and support company growth. WORK EXPERIENCE Palmpay Limited (Fintech) Customer Relations Officer Lagos, Nigeria January 2022 – Date • PROFESSIONAL SKILLS • • • • • • • • Complaint Handling Issues Resolution Fintech Product Knowledge Data Entry CRM Tools Administrative Support MS/Google Suite Office proficiency Data Analysis SOFT SKILLS • • • • Customer/Client Relations Empathic Listening Ability Time Management Persuasion INDUSTRY INTERESTS • • • • • Customer Success Technical Support Account Management Service Quality Assurance Virtual Assistant Manage long-term customer relationship through effective communication and customer-centric approach to drive business growth. • Address customers inquiries, concerns, troubleshooting technical issues and ensuring a positive experience. • Provide customers with information about promotions and special offers to increase transaction volume. • Maintain extensive record of customer interactions by using relevant software to document, compile data and forward information to internal teams to conduct business reviews. • Identify potential business opportunities and collaborate with sales team to follow up. Key Achievements Successfully fostered enduring client relationships by surpassing monthly targets with a consistent 10% increase in reactivating inactive POS and client accounts through proactive outreach, troubleshooting technical issues, and resolving customer concerns. This effort significantly contributed to business expansion and maintained a high level of customer retention. Outcess Solutions Customer Service Representative Lagos, Nigeria December 2020 – January 2022 • Reached out to existing customers to ensure cable TV subscription renewal and upsell subscription packages. • Effectively troubleshot common issues with Decoder and Athenna. • Informed customers of promotions and new or upgraded product. • Built sustainable relationships with customer accounts through open and interactive communication. Key Achievements Met and exceeded daily subscription renewal goals by 3% while effectively upselling subscription packages through the establishment of trust and rapport. This led to the conversion of subscribers into passionate advocates through exceptional service delivery, ultimately generating referrals and attracting new business. Page 1|2 f Gescof Nigeria Limited Administrative Officer Imo, Nigeria February 2018 – June 2020 • Received and welcomed visitors politely to our facility, ensuring a positive and hospitable first impression. • Answered phone calls, responded to queries, replied to emails and maintained office efficiency by arranging necessary repairs. • Organized and maintained files, records and documents. • Controlled the office supplies state and ensured it was in accordance with office needs. • Scheduled meetings, tracked appointments, and booked flights and travel arrangements. Key Achievements Showcased exceptional front office management abilities by warmly welcoming visitors, efficiently handling phone calls, coordinating office activities, maintaining adequate office supplies, and proficiently scheduling meetings and travel arrangements, resulting in enhanced hospitality, office efficiency, and seamless business operations. Nigerian Engineering Works (NEWCLIME) Rivers, Nigeria IT Support Officer (Intern) June 2014 – December 2014 • Worked closely with the IT support officer to configure hardware, devices, and software to set up workstations for employees. • Assisted the IT team in installing, modifying and repairing software and hardware to resolve technical issues. EDUCATION 2010 – 2015 Federal University of Technology, Owerri, Imo State – B.Tech. Mathematics TRAININGS AND CERTIFICATIONS- Data Analytics – Sidehustle Technical Support Fundamentals – Coursera Certified Customer Service Specialist – DoviLearn REFERENCE Available on request. Page 2|2