Blessing Akunwa

BLESSING AKUNWA ikorodu lagos 104101 -- Diligent professional with 7 years of experience and a proven knowledge of customer satisfaction, customer service, customer support, operational setter and virtual assistant. Aiming to leverage my skills to successfully making a difference. WORK EXPERIENCE VIRTUAL ASSISTANT 2013 to 2015 ON MICRO ENT LTD Making phone calls and managing email account Schedule meeting Assisting with basic office support Formatting and clean up of emails Provide admin support through managing/ organizing files Responding/ sorting and filtering emails Managing client calendar , booking and setting appointment Using different CRM work flow tools to ease day to day task Cold calling Online support/ errand Managing and lead generation Providing customer service CUSTOMER SERVICE SUPPORT 2015 to 2018 REHOBOTH GROUP OF COMPANY Managing large amount of incoming calls, chat and email Generate sales lead Handle customer complaint, provide accurate and appropriate answers/ solution and alternative within the time frame and also follow up Answering customers questions/ enquiries as they come through emails, chat and phone calls Assisting with troubleshooting issues Build sustainable relationship and trust with customer Assisting customer to resolve any issues they have with the product/ services before, during and after SALES AND MARKETING MANAGER 2018 to 2020 GLOBAL RESOURCES Ensure high level of customer satisfaction through excellent sales service Made sure product and services provided were readily available to other sales team through various resources Generate lead Brainstorming ideas for marketing campaigns to move to the next level Cording with my fellow sales teams to produce effective strategies for the company Follow and achieve department sales goal on a monthly, quarterly and yearly basics SOCIAL MEDIA MANAGER 2020 to 2021 SKYLINK HOMES Interacting with user and sky rocking to popularity Researching competitor and utilizing tools to get discovered Developed, implement and managed my client social medial handles Interacting with customers Developed my client brand awareness and built a strong online reputation for the company Curate, create and published relevant, original and high quality content on their social media platforms SKILLS It Support - 7 years Issues And Complain Resolution - 7 years Calm And Professional Under Pressure - 7 years Customer Retention Strategy - 7 years Customer Service And Assistant - 7 years Email Management - 7 years Problem Solving Ability - 7 years Cold Calling - 7 years Chat/Email/Phone Support - 7 years Excellent Phone /Email/Chat Communication Skills - 7 years Excellent Time Management - 7 years Excellent Using Google Suite - 7 years Excellent Usage Of CRM Work Flow Tools i.e. Slack, Trello, Zapier, HubSpot, Asana, Monday.com EDUCATION LAGOS STATE MODEL COLLEGE BADORE High school or equivalent Lagos 2008 - 7 years