Blessing Akudo Onwuli

Running a business shouldn’t feel overwhelming. Whether you’re drowning in emails, managing a growing team, handling customers, or trying to keep your online store running smoothly, I’m here to make your workload lighter and your operations more organized.

I support CEOs, founders, small business owners, and Ecommerce brands with Executive Assistance, Administrative Support, Customer Support, Shopify Support, Order Processing, Inbox and Calendar Management, Project Coordination, and day-to-day Operations Support. My goal is simple: keep your business steady, structured, and stress-free.

With 5 years of experience as a Remote Executive Assistant and 3 years in Ecommerce Customer Support, I know how to keep things moving behind the scenes while helping your customers feel heard, supported, and satisfied.

Proven Results From My Previous Role:

✔ Reduced email overload by 40% through inbox structure and prioritization

✔ Improved meeting attendance by 25% with simple coordination and reminders

✔ Maintained 99% accuracy in documentation and reporting

✔ Supported executive decisions with 95% research accuracy

✔ Achieved 99% customer satisfaction across 3,000+ support interactions

✔ Reduced complaint resolution time by 30% with Zendesk, Gorgias, and Intercom

✔ Increased retention by 20% through proactive follow-up

✔ Managed 500+ monthly support tickets with a 97% resolution rate

What I Can Help You With:

Executive Support & Admin Assistance

Inbox zero and daily email organization

Calendar management and meeting scheduling

Diary management and reminders

Travel planning and itinerary preparation

Document preparation and SOP development

Process documentation and workflow improvement

Task management and operations coordination

Office management, admin support, and research

Operations & Project Support

Project coordination

Cross-functional communication

Business operations assistance

Workflow automation using Zapier, Notion, and Google Workspace

Data entry, reporting, documentation, and CRM data cleanup

Market research and online research

Executive project support

E-commerce & Customer Support

Email, live chat, and phone support

Shopify store management

Order processing, order tracking, refunds, and returns

Pre-sales and after-sales support

Handling chargebacks, subscriptions, and loyalty tasks

Support ticket management using Zendesk, Gorgias, Intercom, Freshdesk, and Help Scout

Amazon/Walmart seller support

Back-office support for daily operations

TOOLS I WORK WITH:

Asana, Trello, ClickUp, Monday.com, Notion, Airtable

Slack, Zoom, Google Meet, WhatsApp, Microsoft Teams

Zendesk, Freshdesk, Zoho Desk, Gorgias, Intercom, Help Scout

HubSpot, Zoho CRM, Salesforce

Google Calendar, Outlook, Calendly, Acuity

Google Workspace, Microsoft Office Suite

Google Drive, OneDrive, Dropbox

Shopify, WordPress, Canva, Capcut

Zapier, AI Tools

Industries I Support

Startups • Ecommerce • SaaS • Real Estate • Coaches & Consultants • Creative Teams • SMEs

What You Can Expect From Me:

Clear communication

Professionalism

A calm, solutions-first mindset

Confidential handling of information

Reliable support without micromanagement

Smooth integration into your workflow

If you want someone who keeps your operations organized, your customers satisfied, and your day running smoothly, I’m here to support you.

Blessing