Blessing Aigbimaru

BLESSING AIGBIMARU FCT, Abuja - - SUMMARY Versatile Virtual Assistant with expertise in administrative support, CRM management, data entry, and lead generation. Skilled in social media management, content creation, and video editing, delivering creative and efficient solutions. Organized, detail-oriented, and committed to driving business success through reliable and high-quality support. WORK EXPERIENCE Virtual Customer Support Specialist, Bhaney Scents (Remote) May 2023 - Present Improved customer satisfaction by 65% through personalized and prompt support. Reduced response time by 37% with a streamlined query tracking system. Boosted sales by 45% through effective product recommendations and upselling. Virtual Assistant to CEO Revatalize Wellness & Spa (Remote) Nov 2022 - Dec 2023 Reduced email response time by 30% through efficient management. Improved meeting coordination, boosting productivity by 25%. Enhanced CRM management, increasing client retention by 15%. Streamlined administrative processes, saving the CEO 10+ hours per week. Social Media Team Lead, XL Communication Uyo, Nigeria Mar 2024 - Nov 2024 Increased social media engagement by over 70% through creative campaigns. Grew followers by 35% in six months with optimized strategies. Boosted brand visibility, driving a 45% rise in client inquiries. Improved team productivity by 30% through efficient task delegation and workflow management. EDUCATION Ealry Childhood Education (B.ED) University of Benin 2013 - Oct 2018 CERTIFICATION Fundamentals of Digital Marketing Google digital skill 2023 Digital Marketing Strategy Simplilearn 2024 Working as a Virtual Assistant Alison 2024 Leveraging Virtual Assistants for Personal Productivity Coursera 2024 SKILLS Social Media management Lead Generation Administrative Skills Organizational Skills Digital Management Content Creation Customer Relationship Management (CRM) Adaptability Problem-Solving communication Skills Search Engine Optimization (SEO) Graphics Design Adobe Premiere Pro Video Editing Audio Editing Email Management Community Engagement Content Calendar REFERENCES Available on request