Blessing Ahaotu

Blessing C. Ahaotu Lagos, Nigeria. PROFESSIONAL SUMMARY Strategic Customer Success professional with a background in high-volume Sales, Lead Generation, and Appointment Setting. Currently upskilling in a comprehensive remote tech stack, including CRM management, Project Management and automated scheduling. Combining years of client-facing expertise with hands-on proficiency in modern digital tools to drive operational efficiency in remote environments. CORE COMPETENCIES ●​ Customer Success & Support: CRM Administration (Hubspot, Freshdesk, Zendesk), SLA Compliance, Appointment Setting (Calendly, Pick-time, Acuity). ●​ Sales & Growth: Lead Generation (Apollo, Lemlist), KPI Reporting, Market Research. ●​ Operations & Project Management: Workflow Automation (Zapier), Trello, Asana, Airtable, Clickup, Slack, Clockify. PROFESSIONAL EXPERIENCE Founder & Operations Manager | Bee’s T&T Collectibles Lagos, Nigeria | July 2019 – Present ●​ Revenue Growth: Scaled business operations to achieve a 100% revenue increase and 150% sales optimization through organic digital marketing and high-touch customer loyalty strategies within the first year. ●​ Supply Chain Management: Directed international product sourcing and coordinated end-to-end nationwide logistics and delivery frameworks to ensure consistent service reliability. ●​ Strategic Scaling:- Doubled annual revenue by identifying market gaps and providing personalised product guidance aligning with our business model "creating goods for the market”.​ ​ 1 Corporate Sales Manager & Customer Support | Sapphire Virtual Networks Ltd. Lagos, Nigeria | April 2017 – June 2018 ●​ Business Development: Pioneered the organization's inaugural Corporate Sales Unit, architecting a strategic shift from 100% retail-dependent model (slot, Konga, Ebeano) to a high-yield B2B enterprise framework, building a robust pipeline that drove significant traffic growth in 6 months. ●​ Team Leadership: Mentored the salesforce on communication techniques and professional standards to ensure brand consistency. ●​ Process Optimization: Managed high-volume support operations across phone, email, and chat, reducing resolution time by 35%. ●​ Compliance: Oversaw warranty claims via ERP systems and ensured 100% adherence to SLAs. Enterprise Sales Executive | Tshabron Ltd (MTN Enterprise Partner) Owerri, Imo State, Nigeria | October, 2014 – May 2015. ●​ Solution Selling: Deployed ICT and mobile solutions to enterprise clients, boosting conversion rates by 50% through data-backed presentations. ●​ Account Management: Managed complex clients accounts, resolving grievances and ensuring long-term satisfaction and renewals. Customer Service & Project Manager, Tclub | TshabronLTD (MTN Franchise Partner) Owerri, Imo State, Nigeria | January, 2014 - September 2014. ●​ Onboarding: Facilitated High-end client entry through structured membership proposals and service consultations. ●​ Public Relations: Organised and led public demonstrations and social campaigns grassroots events to build community trust and product awareness. EDUCATION ●​ Master of Arts (MA) in Mass Communication | University of Lagos, Akoka. ●​ Bachelor of Arts (B.A.) in Mass Communication | Abia State University, Uturu. CERTIFICATIONS:​ • MTN Nigeria “How May I Help You” (CSR)​ • Express Tech Academy Virtual Assistant Training (VA) 2