Blessing Agbi

 Blessing Itohan Agbi New Horizon Estate, Ikate, Lagos State-| - Professional Summary Customer service professional with a background in technical support, retail, and beauty industries. Skilled in resolving customer issues, providing product information, and creating a positive customer experience. Strong communication, problem-solving, and multitasking abilities, with a proven record of efficiently handling customer inquiries across various platforms. Work Experience Tek Experts Technical Support Engineer | Aug 2022 – Sept 2024 Provided technical support and customer service to clients, addressing software and hardware issues. Managed customer inquiries via email and phone, ensuring timely resolution of problems. Diligently documented case resolutions, contributing to a comprehensive knowledge base and streamlined support processes. Proactively followed up with customers via email, ensuring a positive post-support experience and fostering long-term relationships. Worked collaboratively with team members to troubleshoot complex issues, enhancing client satisfaction. Lush Beauty Haven Customer Service Representative | Nov 2021 – July 2022 Engaged customers in-store and online, providing product knowledge and recommendations for beauty products. Managed cash transactions and returns, maintaining a high level of customer satisfaction. Assisted in promotional campaigns, helping to drive store sales and customer loyalty. Swift Mobiles and Gadgets Customer Care Support | March 2021 – July 2021 Assisted customers with phone purchases, repairs, and accessories, delivering personalized recommendations based on their needs. Processed payments and managed inventory, ensuring smooth day-to-day store operations. Handled customer complaints and escalations, providing solutions to technical and product-related issues. Education Ambrose Alli University, Ekpoma, Edo State Bachelor of Science in Computer Science Jan 2016 – Feb 2021 Skills Strong Communication and Interpersonal Skills Customer Support and Satisfaction Technical Support Multitasking and Time Management Sales and Product Knowledge Microsoft Office Suite (Word, Excel, Outlook) Achievement & Certificate Introduction to Administering Office 365 Certificate , Udemy Customer Service Skills, Udemy Certified Virtual Assistant, Udemy SoftSkill Training Certificate, Jobberman