Blessing Afun

BLESSING AFUN 🔗:www.linkedin.com/in/blessingafun |LinkedIn Nigeria. | 📍: Location Lagos State, ​ PROFESSIONAL SUMMARY Results-driven Administrative Virtual Assistant & Customer Support Specialist with 7+ years’ experience providing executive, administrative, and customer support to clients across diverse industries. Adept at managing calendars, handling email correspondence, coordinating projects, and delivering world-class customer service across phone, email, and live chat. Skilled in CRM management, Data entry, Document preparation, Microsoft Office, Google workspace, Project management tools and online research. Proven ability across time confidentiality. management expectations. to work effectively in international remote environments, collaborating zones while maintaining high standards of professionalism and Recognized for problem-solving skills, proactive communication, time in order to improve efficiency and dedication to exceeding client ​ CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Calendar & Email Management (Google Workspace, Outlook) CRM Administration (Salesforce, Zendesk, Zoho) Customer Support (Phone, Email, Live Chat) Document Creation, Editing & Proofreading Data Entry & Database Management (Excel, Google Sheets) Project Coordination (Asana, Trello, Monday.com) Online Research & Report Writing Client Relationship Management & Customer Service Orientation Confidentiality & Discretion Time management & Task Prioritization Time Zone Flexibility & Remote Communication Basic Digital Marketing Emotional Intelligence & Proactiveness ​ PROFESSIONAL EXPERIENCE Remote Freelance Virtual Assistance Eww Multi Solutions Ltd – Lagos, Nigeria | Jan 2024 – Present ●​ Managed executive calendars, scheduled international meetings, and coordinated client communications across multiple time zones. ●​ Handled professional email correspondence, ensuring timely responses and follow-ups. ●​ Conducted research and prepared well-structured reports and presentations for management. ●​ Created, proofread, and formatted official documents and training materials. ●​ Trained staff in basic digital marketing strategies, resulting in increased sales. Customer Support Specialist​ Eww Multi Solutions Ltd – Lagos, Nigeria | Jul 2021 – Jul 2023 ●​ Delivered exceptional customer service via phone, email, and live chat, achieving an 85% satisfaction rate. ●​ Implemented a feedback system that improved service delivery and client retention by 20%. ●​ Coordinated with technical teams to resolve service issues, reducing downtime by 30%. ●​ Retained customers through proactive follow-up and personalized solutions. Sales & Customer Service Representative​ Sylken Pharmaceuticals Ltd – Lagos, Nigeria | Apr 2016 – Jun 2021 ●​ Managed customer inquiries, processed orders, and handled escalations with professionalism. ●​ Collaborated with cross-functional teams to resolve issues promptly and efficiently. ●​ Trained and mentored new staff, boosting team productivity and service standards. ●​ Built strong client relationships that contributed to repeat business and referrals. ●​ Contributing and developing marketing plans and strategies for sales increase. ​ EDUCATION BSc, Business Administration – Esep Le Berger University, Republic of Benin | | 2017 – 2019 Higher Diploma, Accounting – Yaba College of Technology, Lagos, Nigeria | |2005 – 2011 ​ CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ALX Certified Virtual Assistant – 2024 ALX AI Career Essentials – 2024 Certified Salesforce Administrator – 2024 Customer Service Skills (Certificate of Achievement) – 2024 Certified Salesforce Associate – 2023 Jobberman Soft Skills Training – 2023 Diploma in Customer Relationship Management – 2012 Certified Customer Service Professional – 2012 ​ TECHNICAL PROFICIENCIES ●​ ●​ ●​ ●​ CRM Systems: Salesforce, Zendesk, Zoho Productivity Tools: Microsoft Office Suite, Google Workspace Project Management: Trello, Asana, Monday.com Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet ​ KEY ACHIEVEMENTS ●​ Resolved 85% of customer issues on first contact, boosting retention by 10%. ●​ Trained 8+ team members, reducing operational errors by 10%. ●​ Coordinated projects with international teams, meeting tight deadlines consistently. ​ LANGUAGE ●​ English (Fluent) ​