Blessing Adewale

Blessing ADEWALE Professional Summary linkedin.com/in/blessingadewale-3b4360b5 Over 3 years of experience as Executive Assistant in numerous industries and a Certified Project Manager and Scrum Master. Managed Scrum SKILLS teams, increased output, increased company’s income by 210%, and worked with multicultural teams. With a proven track record of implementing best practices successfully to boost productivity, cut costs, Atlassian suit: Jira, Asana and Trello Agile frameworks: Scrum and Kanban and enhance customer experience. The capacity to lead project teams, work with senior stakeholders, and deliver results that are client-focused on time and on budget. WORK HISTORY Office suit: Microsoft Office Process /Quality improvement: Lean CRM: Zendesk and HubSpot Katoen Natie, Gent, Belgium - Warehouse Associate 12/2019 – 10/2022 • Managed, trained and supervised cross functional teams which improved the cycle time by 95%. EDUCATION 09/2022 • Agile development frameworks were used to create production plans, Gent University and their progress was monitored against predetermined metrics. Gent. Belgium, Belgium • Aided 2 warehouse managers and supervisors in implementing strategic and tactical efforts to support the achievement of corporate goals. • Workflow issues were forecasted and avoided by collaborating with all Master of Arts: African Studies 09/2019 Vrije University Brussels Brussels, Belgium, Belgium necessary teams to reduce their impact on overall performance, which led Master of Science: Communication to a 90–93% weekly reduction in production downtime (PD). Studies: New Media and Society. • Scrum events were facilitated to ensure team's effectiveness and 07/2014 increased progress toward accomplishing short and long-term goals. Ajayi Crowther University Oyo, Nigeria, Nigeria Berlin Tegel Airport, Germany – Executive Assistant/Project Administrator 01/2018 - 08/2018 • Established appropriate risk, scope, and change management procedures in coordination with the project team. • Created project plan and project monitoring strategies (regarding airport user's experience) in collaboration with the project team and project manager. • Arranged travels and coordinated schedules. • Maintained all records relating to airport user's experiences, produced Bachelor of Science: Mass communication summaries, and assisted with project reporting and chattering. • Developed procedures for managing suppliers, and conducted efficient communication with all other project-related suppliers and contractors. CERTIFICATIONS • Certified Agile Scrum Master • Google Project Management Amob Welding and Steel Stockist, Nigeria – Project Manager Professional Certificate 11/2015 - 10/2016 • For an expected 50% increase in operational and production output efficiency, over 10 business processes, including simple • stock identification, were redesigned and implemented. • Reduced consumer complaints by 44% by working together with subject Professional Certificate • Customer Service Foundations matter experts to identify, highlight, and resolve potential concerns. • Created a knowledge base comprising 64 internal resources, enhancing Google IT Support • staff onboarding and cutting 42% off the time spent on administrative CRM Tools (HubSpot, Zoho, Salesforce, Zendesk) duties in every project. • Made sure that the scrum team fully understood the objectives, scope, and KVAs. • Worked with cross-functional and interdisciplinary teams to increase productivity, which led to a 25% increase in sales and resource capacity utilization (RCU). ACHIEVEMENTS Enterprise growth initiative I developed, oversaw, and supervised • The stakeholder engagement rate (SER) was raised by 40% by creating a projects for the growth of the successful stakeholder communication plan that enabled frequent project company into two Nigerian cities, status updates to be delivered. where I also built up operations and hired staff. Revenue for the company National Youth Service Corps, Nigeria – Junior Project Manager 04/2015 - 10/2015 • Developed weekly broadcast plan in collaboration with the project rose by 91% as a result of this development. Trained project team manager, ensuring that the plans were in line with the objectives of the organization and that they were completed with an average rate of 98%. Taught the project and operational • Strong business cases were developed with the intention of defining teams how to use enterprise tools like benefits, Zendesk, quantifying resource needs, and identifying project Jira. It boosted the dependencies. utilization rate of the workforce by • Supported teams, managers, and sponsors when necessary to achieve 90%. project success and develop stronger delivery capabilities. A 98% project delivery success rate (PDSR) was reached as a result. • Utilized lean technique to effectively manage project costs while ensuring that the agreed-upon delivery SLAs are respected, resulting in a 23% increase in cost reduction. LANGUAGES English Dutch Bilingual or Proficient (C2) Beginner (A1) German Intermediate (B1)