Blessing Aderanti
Bashorun, Ibadan, Nigeria | --| LinkedIn: www.linkedin.com/in/blessingaderanti
SUMMARY
Dedicated professional with proven performance in management, leadership and communication.
Detail-oriented in problem-solving and planning with experienced in leading and managing teams in
customer service and operations. Proven success in coaching, motivating, and developing crossfunctional teams to achieve maximum efficiency and productivity. Well-versed in customer service and
operational processes. Ready to make an immediate contribution to your organization.
EDUCATION
Ahmadu Bello University – Zaria, Kaduna
BSc Chemistry
September 2008 – July 2013
WORK EXPERIENCE
Sety
September 2022 - January 2024
Team Manager – Lagos, Nigeria
• Provided necessary support and guidance to team members in order to meet organizational goals.
• Maintained strong relationships with team members to ensure team success.
• Coached, mentored, and trained staff to improve performance, increase productivity, and
maximize efficiency.
• Monitored team performance, identified areas of improvement, and developed plans to address
deficiencies.
• Established key performance indicators for team members and monitored their progress regularly.
• Scheduled staff shifts to cover peaks and lulls in demand.
Lumos Nigeria
November 2021 – August 2022
Social Media Customer Support – Lagos, Nigeria
● Provide timely response to internal and external emails, Facebook, Instagram and Twitter
complaints and enquiries.
● Keep customers informed through progress reports.
● Achieved 90% first contact resolution via chats, emails or phone calls.
● Ensure customers are satisfied with the service received.
● Managing and inputting data to spreadsheets.
Lumos Nigeria
September 2016 - May 2020
Inbound customer support – Lagos, Nigeria
● Built a good rapport with clients and turned angry customers to a happy one. A happy customer
always refers more.
● Log in complaint and any relevant data of customers, categorize it for resolution and record
keeping
● Reduced wait time for customers by responding to customers queries, addressing service
complaints in a timely manner, and providing quick services.
Ison BPO
Inbound customer support – Ibadan, Nigeria
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Maintained a positive, empathetic, and professional attitude towards customers at all times
Provided high-quality customer service by addressing all customer concerns in a timely and
effective manner.
Educated customers on new features or enhancements that would benefit them most.
Resolved customer issues efficiently and effectively while maintaining a positive attitude.
Exceeded performance metrics such as average handle time and first contact resolution.
Provided excellent customer service to inbound callers, responding promptly and courteously to
inquiries.
SKILLS
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August 2015 - August 2016
Customer Service
Virtual Assistant skill
Decision Making
Data Analysis
Team managementskill
Time Management
Verbal and written communication skill
Proficient use of Google workspace and MS office suite
