BLESSING ADA STANLEY-NWAGU
Customer Service Representative
Plot B78 mpape 2 layouts, mpape, FCT Abuja, Nigeria
-,--LinkedIn Profile: www.linkedin.com/in/blessing-stanley-nwagu-
PROFESSIONAL PROFILE
Blessing is a dedicated Customer Service Representative with over seven years of experience in
telephone customer service, sales, tech support, and customer care. Proficient in various
customer service software and conflict resolution, I am eager to leverage my skills to enhance
customer satisfaction and drive results.
KEY ACHIEVEMENTS
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Awarded Best Customer Service O icer for Asokoro BDO (10 branches) in 2018 and 2019
for outstanding customer service and meeting customer needs.
Successfully onboarded over 1,255 new customers at First Bank.
Achieved a 99% resolution rate for customer complaints escalated to my desk.
PROFESSIONAL EXPERIENCE
Customer Service O icer
First Bank Nigeria Ltd. | August 2020 – Present
Key Responsibilities :
- Provide exceptional service to a diverse customer base, addressing inquiries and concerns
promptly.
- Ensure compliance with company guidelines during all customer interactions.
- Share best practices with colleagues to enhance team performance and achieve sales targets.
- Manage customer interactions and transactions e ectively, maintaining detailed records.
- Consistently resolve 99% of customer complaints upon escalation, demonstrating strong
problem-solving skills.
Remote Sales Advisor (RSAC)
First Bank Nigeria Ltd. | June 2018 – August 2020
Key Responsibilities:
- Engaged customers through cross-selling products and services in a virtual environment.
- Delivered accurate information to customers, fostering trust and loyalty.
- Utilized CRM systems for e ective complaint resolution and follow-up.
- Managed inbound calls and emails using Avaya banking suite to ensure timely support.
SOFT SKILLS AND CORE COMPETENCIES
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E ective Communication
Empathy & Emotional Intelligence
Collaboration & Teamwork
Multi-tasking & Adaptability
Strong Attention to Detail
TECHNICAL SKILLS
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Experience with CRM Systems (Zendesk, Avaya)
Google Workspace (Docs, Sheets, Slides)
Microsoft O ice 365 ( Outlook, Word, Excel, Power Point)
Document360
Typing Speed: 50+ WPM
EDUCATION & CERTIFICATION
Certified Customer Service Professional (CCSP) Vic Lawrence Institute of Management | 2020
H.N.D Business Administration And Management Waziri Umaru Federal Polytchnic Kebbi state, Nigeria
| 2014
Diploma In Computer Studies Rima Computer Training Institute Sokoto State, Nigeria
N.D Business Studies The Polytechnic of Sokoto State, Nigeria | 2010
PROFESSIONAL REFEREES
(Will provide upon request )
Name Job title Email and Phone
