BLANCA MAY VISPERAS, RPM
CAREER OVERVIEW
Detail-oriented professional with experience in customer service, virtual assistance, and
psychometric assessment. Skilled in managing client communications, coordinating services, and
handling administrative tasks with accuracy and efficiency. Proven ability to support both corporate
and individual clients in fast-paced environments, from travel coordination to catering operations.
Currently working as a psychometrician, with hands-on experience in assessment, reporting, and
supporting individuals with special needs. Known for strong organizational skills, adaptability, and a
client-focused approach to service.
EDUCATION
BS Psychology Manuel S. Enverga University |-
Master of Arts in Guidance & Counselling Philippine Christain University | 2023
Bachelor's Degree in Secondary Education Maryhill College, Lucena City| 2021 - 2022
SOFTWARE EXPERTISE
Softphone System: Voiso, Glocom, Bria, 8*8
Helpdesk software: Zendesk, Gorgias
E-commerce & Order Management Systems: Shopify, Foodstorm
Logistics & Delivery Management Tools: OptimoRoute, Flex
PROFESSIONAL EXPERIENCE
Customer Service Specialist (AIRPAZ) November 2021 - present
Provided customer service support for domestic and international flight bookings, ensuring
smooth and accurate reservation processes. Assisted customers with booking, rebooking,
cancellations, and fare inquiries through various communication channels. Handled payment
verification, refund requests, and travel document coordination in compliance with airline
policies. Resolved customer concerns efficiently while maintaining a high standard of
professionalism and service quality. Demonstrated strong attention to detail, multitasking, and
problem-solving skills in a fast-paced, travel-focused environment.
VIRTUAL ASSISTANT Catering Project (Sydney Australia) Jan 2025 - Oct 2025
Delivered professional customer service support to corporate and private clients, ensuring a
smooth and positive experience from inquiry to delivery. Handling front calls, email
management, managed orders, quotes, wholesale orders, refunds, and invoices through online
platforms with accuracy and attention to detail while coordinating with internal teams to meet
client requirements and ensure timely service. Handled customer inquiries, dietary requests,
and issue resolutions efficiently and professionally. Maintained accurate records, contributed to
process improvements, and demonstrated strong organizational and communication skills in a
fast-paced environment.
Psychometrician (DNRECS) Seasonal
Score and interpret results to identify learning disabilities and special needs, provide
assessment reports with intervention recommendations, monitor student progress through
reassessments, maintain confidential student records in compliance with legal standards, stay
updated on assessment tools and best practices, and educate parents and educators on
assessment findings and support strategies.
ESL Teacher (ACADSOC) Jan 2019 - Mar 2020
Conducted online English lessons for students of varying ages and proficiency levels. Delivered
structured lessons focused on speaking, grammar, and pronunciation while adapting teaching
methods to meet individual learning needs. Monitored student progress, provided feedback,
and maintained a supportive and engaging virtual learning environment.
CERTIFICATIONS
Certified Human Resources Associate (2024)
Registered Psychometrician (2022)
Bookkeeping NCII (2022)
REFERENCES
Emma Wong | Catering Project- (Manager) | - |-Charlotte Bagting | AIRPAZ (Employee) | -
Leo Mark Oabel (DNRECS) (Psychometrician) | -
