Blagica Mihajlovic

 Management * Translations * Customer Service * Key Account Management * New Business Development * Networking & Relationship Building * Logistic Coordinator * Marketing * Strategic Planning *Content Writing EXPERIENCE: Abakus Link 2011 - present: Customer Service/Sales Assignments: Resolving customer complaints via phone, email or social media. Assisting with placement of orders, refunds, or exchanges. Selling products and services. Creating and launching listings on eBay and Amazon, establishing and adjusting selling prices by monitoring costs, competition, supply and demand. Resolving eBay and Amazon business account issues and ensuring top rated performance by liaising directly with relevant eBay and Amazon departments. Handling customer feedback, A to Z claims, chargeback claims, disputes, shipping and UPS claims and transaction defects. Communicating with suppliers and vendors regarding large scale orders of merchandise. Establishing and applying damage control protocols in terms of shipping errors and back order goods. HRACS 2008 - 2011: Manager Executed direct marketing and sales model for advanced legal process. Targeted broad markets and met sophisticated needs for customers that include industrial deafness. Interacted directly with insurance companies, negotiated contracts and coordinated implementation. Managed accounts and orchestrated post-claim professional services and recourse. VAF Marketing Agency 2005 - 2008: Translator/Project Manager Responsible for developing marketing plan based on a budget and provided translation services. Maintained close relationship with product marketing team during product development stage to ensure that the products / services meet market needs and were executed on time and within budget. Elementary School “Akademik Radomir Lukic” Milosevac 2008: English Teacher Elementary School “Drugi Sumadijski Odred” Markovac-: English Teacher EDUCATION: B.A. English Language and Literature - FILUM, Kragujevac, Serbia.......................- KEY ACHIEVEMENTS: • Developing knowledge in legal matters • Improving computer skills and acquiring technical knowledge in Customer Relationship Management (CRM) software • Developing management abilities SEMINARS AND CONFERENCES: Catalyst Connect – London 2016 Leadership – Novi Sad 2011 Time Management – Novi Sad 2010 Client Communications and Problem Resolution – Novi Sad 2010 LANGUAGE PROFICIENCY: English language – Proficient Spanish language – Basic Communication COMPUTER LITERACY: • Customer Relationship Management (CRM) software • Microsoft Office • Windows PERSONAL SKILLS: • Flexibility • Excellent communication and organizational skills • Creative and efficient approach to solving problems • Interpersonal skills