Blacy Allado

My background includes handling accounts as a technical support representative and customer support representative within a BPO/call-center environment. As a Team Lead, my responsibilities were answering escalated calls, coaching 15-20 agents to ensure they reach the required goals set by our clients and call monitoring. Prior, I worked as a Culture and Product Trainer where I facilitated classroom trainings, prepared daily training reports, equipment inventory and keeping the training calendar up to date.

As for my home-based career, I worked as a paralegal and assumed responsibility for creating petition for clients filing for bankruptcy. I handled files and kept documents sent by clients, kept calendar up to date with appointments for new and existing clients to sign petition and made sure clients do not miss their appointment with our lawyer by reminding them via phone and email. My role evolved into case manager where I am in charge of providing documents needed for client petition, follow ups through email, phone and SMS, encoding client information in CRM and completing documents to trustees. I also draft documents for wage garnishments and do paystubs analysis for clients means test.

I currently work as a part-time Email Support Supervisor and Social Media Manager during the weekends. My responsibilities includes training new hires, responding to emails that needs escalation via Zendesk, verifying orders through Shopify and creating tickets in SharePoint. I also manage 2 Facebook pages for the online store where I answer customer questions in messenger, and managing posts.