Bjorn Kenaz Viter Ybasco

Bjorn Kenaz V. Ybasco Address: Lot 12 Blk 126 Kagitingan St. Brgy. San Isidro, Karangalan Village, Cainta, Rizal 1900 Work experience Sphere Rocket VA REVA (Real Estate Virtual Assistant) and Financing December 2024 – July 2025 ⦁Conduct outbound outreach with potential home sellers/buyers by phone to explain services about financing, providing clear and helpful information, booking appointments ⦁Handle inbound inquiries with potential home sellers/buyers by phone to explain services about financing ⦁Help discover new opportunities through cold calling ⦁Set a follow-up for clients and potential customers ⦁Track progress towards meeting goals Maclean Financial July 2022 – December 2024 Sales Development Representative (Asset Finance) July 2022 – May 2023 Team Supervisor May 2023 – December 2024 ⦁Responsible for creating and managing leads through sales pipeline ⦁Contacting and qualifying potential customers ⦁Help discover new business opportunities through cold calling ⦁Set a follow-up for clients and potential customers ⦁Track progress towards meeting sales goals Phone Animal March 2021 - June 2022 Inside Sales Associate (Real Estate) ⦁Strike up conversations with potential home sellers/buyers by phone to explain services about properties with confidence and enthusiasm. ⦁Verifying data of customers with full integrity ⦁Help discover new business opportunities through circle prospecting ⦁Set a follow-up or visit date for clients and potential sellers/buyers. ⦁Manual Lead generation RealPage Philippines February 2016 - February 2021 Marketing Associate (Real Estate) •Answer inbound calls and greet customers with energy and enthusiasm. • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer satisfaction. • Meet department productivity and quality standards. • Strive for first call resolution and take true ownership of customer needs and issues. • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. • Take an active role in educating customers about our client’s products and services. • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. West Contact Center June 2014 - February 2016 Team Supervisor ⦁Qualified and processed customer information with accuracy and attention to detail ⦁Gathering data of customers with full integrity • Strive for first call resolution and take true ownership of customer needs and issues. ⦁Make sure to prioritize goals as a company Asia Premier One Source Inc. December 2007 - June 2014 Outbound Sales Representative December 2007 - September 2008 Team Supervisor September 2008 - June 2014 ⦁Handled Savings Program (membership program; malls, healthcare, hotels, restaurant) Credit Card/Loan /Mortgage/Financial Services. ⦁Qualified and processed customer information with accuracy and attention to detail ⦁Conduct call-back in order to win back potential customers ⦁Monitoring performance and initiating action to strengthen results ⦁Handling expenses and managing budgets Qualifications Communication, Computer Skills, Customer service, Sales, Interpersonal Skills, Leadership, Management skills, and Problem-solving. Time management, Transferable skills, Creativity Education Makabulos Memorial High School Victoria, Tarlac References References are available upon request. June 2001 — March 2005