BJORN CYRIL MARQUEZ
REMOTE TECHNICAL SUPPORT
WORK EXPERIENCE
REMOTE IT HELPDESK SUPPORT
FunctionEigh IT Support & Web Service ,
Singapore, Dec 2022 - Jan 2024
CONTACT ME
Davao City, Phillpines 8000--
SKILLS
Troubleshooting
Troubleshoot computer issues remotely.
Resolve software and hardware problems.
Provide technical guidance to users.
Document and track support incidents.
Install and configure computer systems.
Manage user accounts and permissions.
Maintain IT equipment inventory.
Coordinate with third-party vendors for technical
support.
Escalate complex issues to higher-level support.
Adhere to IT support policies and procedures.
Problem-solving
Customer service
Communication
Active listening
Time management
Adaptability
Tools and Software
Ticketing Software
Ninja RMM
VMware
REMOTE IT HELPDESK SUPPORT
Data Connect Technologies Pte Ltd,
Singapore, Feb 2020 -Dec 2022
Fix computer problems remotely
Help users with tech issues
Track and record support cases
Set up computers for users
Manage user accounts
Fix internet and network problems
Set up and fix email
Reset passwords
Install software updates
Help with phone and Computer issues
Active Directory
Microsoft 365
EDUCATION
Endpoint Protection
BACHELOR OF TECHNOLOGY
Software (Bitdefender,
Notre Dame of Midsayap College,Phillipines
2010 - 2015
Trend Micro)
Cloud Platforms ( Azure,
SECONDARY SCHOOL
Google Cloud)
Dinganen National High School
2011 - 2010
