Bjoern Murken

I am a results-driven Global Program Manager with extensive experience in travel technology, corporate services, and strategic account management. With a strong background in supplier engagement, contract negotiations, and program execution, I help businesses optimize operations, enhance customer satisfaction, and drive measurable growth.

My expertise lies in managing large-scale customer programs, designing data-driven strategies, and collaborating with cross-functional teams to achieve corporate objectives. Having worked across Europe, North America, and Asia, I bring a global mindset, cultural intelligence, and adaptability to every project.

✔ Program & Project Management – End-to-end planning and execution of global programs to improve efficiency and alignment with business goals.

✔ Strategic Account & Supplier Management – Negotiating supplier agreements, reducing costs, and optimizing service delivery.

✔ Corporate Travel & Procurement Optimization – Streamlining travel management processes for corporations to enhance value and cost efficiency.

✔ Process Improvement & Operational Efficiency – Implementing Lean Six Sigma methodologies to optimize workflows.

✔ Data Analysis & KPI Tracking – Using data-driven insights to monitor performance and refine strategies.

✔ Customer Engagement & Retention Strategies – Improving customer satisfaction and account growth through personalized initiatives.

🔹 Customer Program Manager | SITA for Aircraft (2023 – Present)

• Spearheaded strategic programs with senior leadership, improving operational efficiency and customer engagement.
• Optimized onboarding processes, reducing completion time by 15%.
• Designed a global customer engagement model, increasing client satisfaction by 20%.

🔹 Global Program Manager | HRS (2018 – 2023)

• Led global hotel programs for strategic corporate clients like Volkswagen and Allianz.
• Delivered SaaS implementations, integrating procurement, booking, and virtual payment solutions.
• Achieved 7%-12% cost savings annually through supplier negotiations.

🔹 Global Account Manager | Air France KLM (2012 – 2018)

• Secured high-value corporate agreements, driving revenue growth.
• Strengthened client retention by 30% through strategic engagement.
• Developed global sales strategies, boosting market share from 4% to 15%.

🏆 Lean Six Sigma Black Belt – Process optimization & efficiency improvement

🏆 Harvard Business School Leadership & Management Certificate – Executive-level leadership expertise

🏆 Agile Project Management (In Progress) – Adaptive project execution strategies

💡 Tools: MS Office Suite, JIRA, Trello

🇩🇪 German (Native) | 🇬🇧 English (Proficient) | 🇪🇸 Spanish (Intermediate) | 🇫🇷 French (Elementary)

📩 Let’s collaborate! Whether you need a strategic consultant, program manager, or process improvement specialist, I am here to help.