Bitrus Nwakaego Gloria
Virtual Assistant | Appointment Setter | SDR | Customer Service Rep
Plateau, Nigeria 930101--
LinkedIn profile: https://www.linkedin.com/in/nwakaego-bitrus-991522b2
• PROFILE:
I am a virtual assistant with several years of experience providing administrative and executive
support services to clients across various industries. As a dedicated and detail-oriented professional,
I take pride in my ability to help individuals and businesses manage their day-to-day operations
efficiently and effectively. My expertise includes managing calendars, project management, scheduling
appointments, making travel arrangements, handling email and phone correspondence, data entry,
and conducting research. I am also proficient in various software and tools such as HubSpot, Slack,
Zoom, Google Calendly, Microsoft Office, Google Suite, Dropbox, and more. My communication skills
are top-notch, allowing me to interact with clients and their stakeholders in a professional and friendly
manner. I have experience working with international clients and am able to adapt to different time
zones and cultural nuances. As a virtual assistant, I understand the importance of confidentiality,
reliability, and meeting deadlines. I am committed to providing timely and accurate support to
help clients achieve their goals and relieve them of administrative burdens. If you are looking for a
trustworthy and efficient virtual assistant, I am ready to work with you. Let's connect and discuss how I
can help streamline your operations and improve your productivity.
• OBJECTIVE:
Highly motivated and results-driven customer service representative with 4 years of experience seeking
a challenging role as a customer service/ Sales Representative. Proven track record of problem handling
and face to face customer service, building strong client relationships, and driving revenue growth.
Adept at identifying customer needs, presenting solutions, and closing deals. Strong
communication, negotiation, and interpersonal skills.
Willing to relocate: Anywhere
Sponsorship required to work in the US
Work Experience
Customer Service Representative
Insurance Supermarket
Miami FL
October 2017 to December 2019
I worked remotely as a customer service representative at Insurance Supermarket, Miami FL and my duties
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Resolving issues and troubleshooting technical problems.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Knowing our products inside and out so that you can answer questions.
SOFT SKILLS; Calendar Management, Email Management, Appointment setting, Data Entry, Social media
management, Time Management, Project Management, Adaptability, Problem solving skill, and Attention to
details.
TECHNICAL SKILLS; Microsoft office, Google workforce, Zendesk, Slack, Zoom, Hubspot and other Social
media management tools.
ACHIEVEMENTS AS A CUSTOMER SERVICE REPRESENTATIVE
• Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
• Received "customer service representative of the month" award out of 5 other representatives in the
division. Results were based on speed, sales quotas and customer satisfaction.
• Expanded client base by 15% over the course of six months.
• Directed the company through a complete re-build while maintaining clients and increasing profit by 50%
• Maintained customer retention rate 30% above the company average.
Appointment Setter
Camelot Group - Florida
January 2021 to February 2022
I worked remotely as an appointment setter for Camelot Group and my duties entailed;
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scheduling consultations between sales staff and prospective clients.
Ensuring that important meetings are booked for the sales team.
Accurately document all necessary information into the CRM database.
Develop and distribute report for each day's appointment.
SOFT SKILLS; Excellent phone etiquette, Excellent Interpersonal skill, Good communication skill, Active
listening, Organization, and Result oriented.
TECHNICAL SKILLS; Google Calendly, CRM, Slack.
Education
Graduate in Geography and planning(second class honours, upper division)
University of Jos, Plateau state
January 2015 to December 2019
Professional Diploma in Human Resource Management(Upper Credit Level)
Taraba Business School, Jalingo
July 2022 to January 2023
Skills
• Customer service representative
• Sales
• Negotiation
• Facebook Advertising
• Customer service
• Cold Calling
• Live Chat
• Telemarketing
• B2B sales
• Outbound sales
• Phone etiquette
• Inside sales
• Outside sales
• CRM software
Languages
• English - Fluent
Links
https://www.linkedin.com/in/nwakaego-bitrus-991522b2
Awards
Top Perfomer of the Year
May 2018
For three years, I worked as a customer service representative for Insurance supermarket, where I was responsible
for Maintaining a positive, empathetic, and professional attitude toward customers at all times. I was provided
with intensive training to help me get acquainted with the company's products and services, I was responsible
for making outbound and inbound calls using a comprehensive script. I have taken significant time and effort
to develop my customer relationships and currently have a 100% satisfaction rating.