Bisola Sanusi

BISOLA NIMOTA OGUNSINA 17, Isaac Adenuga Street, Off Agiliti Estate, Mile 12, Lagos-,- E-mail:- CAREER OBJECTIVES I’m a highly motivated and results-driven professional with a strong background in customer service and a passion for data analytics. Graduated with a Distinction in Computer Science and currently pursuing Google Data Analytics Professional certification on Coursera. Possess an extensive experience in providing exceptional customer support and resolving inquiries efficiently, also skilled in Microsoft Office Suite, SQL, and currently undergoing self-paced learning in data analytics. Proven ability to thrive in fast-paced environments and collaborate effectively with cross-functional teams. Seeking to leverage my diverse skill set and ongoing education to contribute to a dynamic organization in a data-driven capacity. PERSONAL PROFILE: Place of Birth:Lagos Island, Lagos Date of birth:04 July, 1988 State of Origin:Ogun State Local Government Area:Remo Sex:Female Nationality:Nigerian Religion:Christianity EDUCATION: Lagos City Polytechnic Degree: Higher National Diploma (HND) in Computer Science (Distinction) Graduated: 2009 - Distinction Innocent Comprehensive High School SSCE Graduated: 2004 WORK EXPERIENCE LASE COMMUNICATIONS Position: Customer Service Support Duration: 2021 - Present Responsibilities: Provide prompt and courteous assistance to customers via phone, email, and in-person interactions. Address customer inquiries, complaints, and issues in a professional and efficient manner. Resolve customer concerns and escalate complex issues to the appropriate department for resolution. OPAY Position: Tele sales Executive Duration: 2018 - December 2020 Responsibilities: Conducted outbound sales calls to prospective customers to promote Opay products and services. Developed and maintained relationships with clients to maximize sales opportunities. Provided product information, pricing, and benefits to potential customers. Achieved and exceeded sales targets on a regular basis. RT CAPITAL MANAGEMENT LTD Position: Office Manager Duration: November 2011 - December 2017 Responsibilities: Oversaw day-to-day operations of the office, including administrative tasks, scheduling, and coordination. Managed office supplies, equipment, and facilities to ensure smooth functioning of the workplace. Handled communication with clients, vendors, and stakeholders, both in person and via email or phone. Coordinated meetings, appointments, and travel arrangements for company executives. Supervised administrative staff and delegated tasks as necessary to maintain efficiency. Prepared reports, presentations, and documentation as required by management. Implemented and maintained office policies and procedures to uphold organizational standards. ACCESS BANK PLC Adeola Odeku Branch VI, Lagos Position: Transactional Processing Officer Duration: August 2011 - October 2011 Responsibilities: Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers. Assisted customers with inquiries regarding their accounts, products, and services. Identified and resolved discrepancies in customer transactions. Maintained a high level of accuracy and compliance with bank procedures and regulations. Promoted bank products and services to customers based on their financial needs. IINTERNSHIP AT MRS OIL AND GAS (TEXACO PLC) Position: IT Helpdesk Officer Duration:- Responsibilities: Provided technical support to users by troubleshooting IT issue. Responded to IT support tickets and inquiries in a timely manner. Installed, configured, and maintained computer systems and software. Assisted in network administration tasks such as user account management and access control. PROFESSIONAL CERTIFICATIONS Google Data Analytics Professional Certification (In progress) Foundations of Data Ask Questions to Make Data-Driven Decisions Prepare Data for Exploration Process Data from Dirty to clean. HOBBIES Reading and Research REFEREES Available on Request