Bismark Opara

BISMARK OPARA --4 National Park Qrts Karu, Abuja, Nigeria Profile Results-oriented professional seeking a full-time position that offers professional challenges and allows utilization of strong interpersonal skills, excellent time management, and problem-solving abilities. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Work Experience Customer Service Executive / Office Manager (February 2021 - July, 2024) Spectranet Limited - Abuja * Developed and implemented customer service response strategies to ensure customer satisfaction and increase customer loyalty. * Collaborated cross-functionally to enhance customer experience * Tracked customer feedback, tracked incoming customer service requests, and identified recurring issues to develop solutions. * Streamlined customer service processes to reduce wait times and customer complaints * Utilized data insights to evaluate customer satisfaction levels and design strategies to enhance customer service * Developed the customer service team's processes to ensure customer inquiries were answered in a timely manner * Collaborated with other departments to address customer issues Monitored customer interactions and feedback to identify insights and opportunities for improvement * Maintaining customer service database and records * Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat * Enhanced customer satisfaction by promptly addressing inquiries and resolving issues Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies - Skills * Communication * Customer Acquisition * Customer Engagement and Support * Customer Relationship Management (CRM) * Customer Satisfaction and Retention * Problem-Solving & Client Engagement * Complaint Handling & Customer Relationship Management * Relationship Building & Product Sales Loan Recovery Officer (January, 2019 - August, 2019) Credit Direct - Lagos - Responsible for calling credit customers who were over 30 days past due to set up payment plans - Take incoming calls from credit customers to answer questions and make payment arrangements - Assist in developing guidelines for special recovery projects that were initiated from time to time - Assist in monitoring past due accounts - Acted as a liaison between clients and other departments within the company, ensuring seamless communication and facilitating prompt resolution of any disputes - Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process - Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results. Skills - Effective Communication - Customer Service and Relationship management - Loan processing and recovery - Sales Administrative Officer, Assistant Warehouse Officer (January, 2018 December, 2018) MULTI PRO ENTERPRISES (HYPO) - Lagos - Park and unpack items to be stocked on shelves, stock rooms, warehouses and storage yards - Verify inventory computations by comparing them to the physical stocks and investigate discrepancies or adjust errors - Store items to an orderly and accessible manner in warehouse, supply rooms and other areas - Mark stock items using significant stamps, tags, marking tools or other labeling equipment - Determine the proper storage methods, identification and stock locations based on turnover and environmental factor and physical capabilities of facilities Keep records on the use and/damage of stock(s) Skills - Logistics management - Inventory management - Team work collaboration - Time management - Attention to details. Assistant Factory Supervisor (January, 2016 - December, 2017) Dangote - Lagos - Ensured compliance with industry regulations and company policies by closely monitoring manufacturing processes and swiftly addressing any discrepancies - Addressed personnel issues promptly and fairly, maintaining a professional atmosphere conducive to high-quality work - Facilitated effective collaboration between departments by establishing clear channels of communication for efficient problem-solving initiatives - Collaborated with internal teams to streamline operations across materials handling, production, and shipping - Built relationships with customers and managed accounts to drive revenue and profit - Oversaw loading and unloading of packages in warehouse - Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance - Kept accurate and detailed records of personnel progress and productivity. Skills - Product schedules - Product process - Team management - Communication Education Osun State University, Osogbo (September, 2010 - May, 2015) Osun state, Nigeria B.sc Business Administration Alison () Online Diploma Customer Service Customer Retention Management