Bismarck Norte

Bismarck Norte Social Media Manager E-Commerce VA Virtual Assistant About Me My Contact-- @MarkNorte www.reallygreatsite.com Skills Social Media Management Content Creation and Scheduling Branding and Digital Marketing Product Listing and Optimization E-commerce Platforms (eBay, Amazon, Shopify) Customer Service and Support Relationship Building and Conflict Resolution Market Research and Trend Analysis Data Analysis and Reporting Excellent Communication Skills Time Management and Prioritization Education Background University of Luzon Bachelor of Science in Information Technology Completed in 2017 Homebased Connect Certificate in Social Media Managing, Shopify VA, Facebook ads, Video editing, Graphic Designer. Completed in 2022 Highly motivated and detail-oriented professional with expertise in product listing and product sourcing. Dedicated to optimizing e-commerce platforms through effective product listing and efficient product finding strategies. Seeking a position as a Product Lister and Product Finder to contribute my skills and knowledge in enhancing online sales and customer satisfaction. Professional Experience WMV Gadgets, Lazada, Shoppee, Carousell Product Manager, Lister, Editor (WFH-Present Key responsibilities: Managed product listings on e-commerce platforms such as Lazada, Shoppee, Carousell Optimized product titles, descriptions, and images to improve search rankings and increase sales. Conducted market research and competitor analysis to identify product trends and pricing strategies. Collaborated with the marketing team to develop effective product campaigns and promotions. Regularly monitored inventory levels and updated stock availability on online platforms. Assisted customers with inquiries related to product listings, shipping, and returns. MAGIC APPLIANCES Sales Representative- Provided exceptional customer service and support through various channels (phone, email, chat). Resolved customer issues and inquiries in a timely and professional manner. Built and maintained positive relationships with customers, ensuring high levels of customer satisfaction. Collaborated with internal teams to address customer concerns and improve the overall customer experience. Documented customer interactions and feedback for continuous improvement. Soft Skills Canva Graphic Designer Basic Photo editing ( remove background, enhance, watermark removing) TikTok, Reels, Video Editor using Final cut pro, Adobe Premier Pro Data Entry Web Research Product Research Social Media management Data Encoder Chat Support Email Support Product Research