Bini Babu

Bini Babu Unit 225, 341 Traynor Avenue, Kitchener – Ontario Email:- (M): +1 - Conestoga College full time student enrolled in Construction Management at the Waterloo campus seeking a part-time job. Motivated to gain new experiences and provide excellent customer service. Strong ability to troubleshoot when faced with challenging situations. KEY SKILLS _________________________________________________________________________________ Communication Strong listening and interpersonal skills, demonstrated through one year of work experience. Possess the ability to remain calm and communicate professionally to serve the customer. Teamwork Ability to work well within a team, demonstrated through my university project works and volunteering for a flood relief camp in Kerala, India. Planning & Organization skills Proven reliability in meeting deadlines and commitments, prioritizing work, demonstrated through academic activities and internships while pursuing the Bachelor’s degree. _________________________________________________________________________________ EXPERIENCE 1) Sutherland Global Services Ernakulam, Kerala, India. (May ’20 – November’20) Customer Service Agent - Client: AT&T Key Responsibilities: Resolve customer complaints via chatting Use telephones to reach out to customers and verify account information Upgrade or downgrade services Greet customers warmly and ascertain problem or reason for calling Assist with placement of orders, refunds or exchanges. 2) Good Day Grocery Store, Ernakulam, Kerala, India. (October ’19 – December ’19) Key Responsibilities: Customer service Preparation of bill 3) Honey bee Restaurant, Ernakulam, Kerala, India. (January’20-March’20) Key Responsibilities: Customer Service Preparation of menu board Taking orders 4) Community Living, Cambridge, Canada( Night Shifts). (Feb 22 2021 -Mar 5 2021) Key Responsibilities: Taking care of patients Provide non-medical personal support Assist with breakfast prep ____________________________________________________________________________ CREDENTIALS Bachelor of Technology in Civil Engineering from A.P.J. Abdul Kalam Technological University, Kerala, India - August 2015- May 2019. XII grade (Mathematics and Computer) from Central Board of Secondary Examination in 2015. _________________________________________________________________________________ AVAILABLE TIMINGS Monday Full time Tuesday Morning shift and After 10pm Wednesday After 10pm Thursday After 10pm Friday After 10pm Weekends Full time