Bindhu Suresh

BINDHU SURESH KADAVANTHARA, COCHIN | M:--| Experience: 16 Yrs CAREER OBJECTIVE Looking for a luminous opening, where I can effectively use my knowledge and skills, continue learning and enhance my caliber that will enable me to contribute more for organizational growth. KEY SKILLS Improving Customer Experience Building Customer Loyalty Service Based Selling Active Listening Skills Complaint Resolution Attention to Detail Product Knowledge CRM Application TAT / Productivity Control MS Excel, Power Point, Word PROFESSIONAL EXPERIENCE JULY 2021- Till date I REGIONAL SERVICE HEAD SOUTH - WATERTEC INDIA PVT. LTD Reporting to : CEO Monitoring all Customer service Activities in Kerala & Tamilnadu Supporting Dealer Networks Expanding Technical Networks to ensure Customer Satisfaction Processing replacements in Sanitary & CP fittings. Spare Stock Handling NOV 2017 – JUN 2021 | REGIONAL SERVICE HEAD – H&R JOHNSON INDIA LIMITED, COCHIN Reporting to : National Service Head Monitoring all Customer Service activities in Kerala & Karnataka. SupportingDealer Networks in Kerala & Karnataka Spare Stock Handling KRA setting and monitoring of ASC’s Expanding ASP Network in Kerala & Karnataka, to ensure theCustomer Satisfaction. Processing of replacements in Sanitary & CP fittings May 2009 – NOV 2012 | BRANCH SERVICE IN-CHARGE – JAQUAR & COMPANY PVT LTD, COCHIN Reporting to : Regional Service Manager Monitoring all Kerala Service Activities. Appointing ASP's [Associate Service Providers] &Monitoring their Operations. Coordination with HO Spares Handling Supporting Dealer network FEB 2008 – APR 2009 |SERVICE COORDINATOR – SAMSUNG INDIA ELECTRONICS LTD, COCHIN Service coordination Reports generation KRA monitoring of all ASCs Preparing monthly & daily reports VOC calls monitoring. FEB 2005 – JAN 2008 |SERVICE ENGINEER – BRIGHT POINT INDIA LTD (NOKIA CARE CENTRE), COCHIN Handling Escalating customers Activation of CDMA handsets Giving technical support for CDMA customers Preparing Warranty Claims Handling Escalation Calls Coordination of ASCs Preparing Daily Reports DEC 2002 – JAN 2005 |SENIOR CUSTOMER CARE EXECUTIVE – SUPREME TELECOMMUNICATIONS, COCHIN Preparing Daily reports Preparing Warranty claims Coordination of L2s Handling store & maintain stock Handling customers SEP 2001 – SEP 2002 |TECHNICIAN APPRENTICE – VIKRAM SARABHAI SPACE CENTRE (ISRO), TRIVANDRUM Assisting Programming in C, C++, VB. Developed Program for implementing 64 BIT Des algorithm in Cryptography. Documentation using MS Word, WordPerfect. Presentation using MS Power Point EDUCATION 1. Diploma in Electronics and Instrumentation – 1999 – 83% 2. Higher Diploma in Software Engineering – APTECH Institution 3. AMIE (ECE)--- 2003 4. S.S.L.C – 1996 – 89% PERSONAL DETAILS DOB: 04-APR-1981|Marital Status: Married |Languages Known: English, Hindi& Malayalam Address: KezhuppillilHouse, KezhuppillilCross Road, Kadavanthra, Cochin-682020