Bilsa Balagopal

Bilsa Balagopal Dynamic, Diligent and Team-oriented Project Manager /Scrum Master with experience (15 years) in Delivery management, Risk mitigation and Project leadership. A practitioner of Customer Collaboration, Digital transformation, Automation Upskilling with workin g expertise in Travel /Asset Management/Healthcare domain and Agile Methodology Summary Scrum Master/Project Manager/ ✓ QA Manager Proficient with Agile and Waterfall methodologies and experience in managing Agile product delivery processes. ✓ Exceptional organizational and project management skills with the ability to manage multiple priorities effectively. ✓ Excellent communication and interpersonal skills to work collaboratively with crossfunctional teams and stakeholders. Contact Address: Oud Metha, Dubai ✓ DevOps, Trello, Confluence. ✓ Phone: - (Mobile) Experience with project management tools and software, such as Jira, Azure Proficient in designing Project Roadmap, Dashboards, Project Plan, Timelines and workstream/project confluence pages ✓ - (Landline) Experience (10 years) working with a major British multinational Asset Management Company headquartered in London E-mail: ✓ Extensive client facing experience across Europe, Asia-Pacific, USA, India - ✓ Appreciated by Customer stakeholders for creating and presenting an Interactive Excel based Dashboard - to depict the Team expertise Linked id: https://www.linkedin.com/in/bil ✓ Transformation Journey – Waterfall to Agile Transformation and Manual to sa-balagopal-/ Nationality: Indian Visa Status: Residence Automation ✓ Successfully managed the Mentor Mentee & Cross Skilling programs ✓ Played key role in Lateral /UK Graduate recruitment and training activities via Boot Language: English, Hindi, Malayalam, Marathi camps & Graduate programs ✓ Skills transparency and collaboration ✓ Facilitated the Scrum ceremonies like Sprint Planning, Daily Scrums, Sprint Reviews, Sprint Retrospectives and Scrum of Scrums ✓ Able to create a collaborative, innovative and efficient working culture. ✓ Proficient with Operational activities related to Project Code creation, Allocation, Budgeting and Invoicing, Resourcing, Travelling, Margin Improvement, Opportunity Project Management management ✓ Talent Upskilling Forecasting Responsible for coordination between teams (DevOps, Architects and other Scrum Masters) and assisted with internal/external communication, improving Certified Scrum Master Onshore (UK)Coordination Played a pivotal role in 2 major programs as part of the client's Digital Liaised with Client Program Managers, Business Analysts, Business Users, Fund Managers during the tenure in Onshore (UK) ✓ Reported the status of delivery using agreed reporting metrics and KPIs ✓ Ability to adapt to a fast-paced and dynamic work environment, demonstrating flexibility and resilience. Test Management/Quality Assurance SAFe Work Experience Scrum Master, Client: American travel technology company ✓ Led two Scrum team having 8+ team members working on projects for a US Client having a one-stop travel website /application for booking flights, car rental, hotel PRINCE2 Foundation & Practitioner bookings and other logistics/travel packages ✓ Digital Transformation IBS, India (May 2023-Mar 2024) Ensured the team is organized and focused on what matters aligning to the project/workstream requirements ✓ Worked with the Leadership team & Product team and developed a healthy backlog Budgeting & Invoicing ✓ Ensured the development team is progressing on the projects agreed to, in order of priority and is focused on their goals Agile/Scrum ✓ Acted as a bridge/POC between product management & development team Methodology ✓ Planned each sprint, managing the Scrum tool & sprint reviews, eliminating blockers Resourcing/Margin Improvement and reporting the relevant status ✓ Coached the team on Scrum values/practices/principles and removed any impediments to the team's progress ✓ Maintained open and honest communication among team members and stakeholders Travelling & Opportunity Management Project Manager, _G10X, India (Jan 2022- Mar 2023) Client: UK Retailers Manual & Automation ✓ Managed multiple projects associated with two major UK clients in Retail. a) Halfords: Website which caters the UK retailer for selling motoring and Projects cycling products and services b) WHSmith: Mobile and web version applications where the Retailer carry out Web/GUI/Tools & database based testing the business of news, books, convenience) ✓ Collaborated with UK clients to determine project specifications and scope. ✓ Responsible for managing and proper coordination between the individuals Resource Management Data Validation Facilitated key agile ceremonies involved in the manual and automation testing projects. ✓ Defining and documenting project scope and resource requirements. ✓ Defining and managing priorities against the available capacity of team members. ✓ Negotiating with internal and external stakeholders. ✓ Managing a cross–disciplinary team. QA Manager/ Scrum Master, UST, India (Jun 2016 – Dec 2021) Client: British multinational Asset management company ✓ Others Worked for UK & Singapore based Asset Management Company having multiple applications interconnected with a middleware, to manage the business of Asset management, advisory and Wealth management services spread across the Tools: portfolios (Data, Operations, Corporate and Digital) JIRA, Confluence, Trello, Azure DevOps, Kanban, ✓ Part of the QA Management team with specific focus on Resource and Delivery management for a team size of 70+ FTE's mainly QA with different expertise spread HP ALM, Slack across regions India, UK, Singapore, Switzerland, China Applications: Security & Portfolio ✓ Worked very closely with Operational teams to ensure the requirements are met ✓ Engaged with Client Management team / business users and conducted release demo as per MVP definition Creation Apps (IRIS, EAGLE PACE v9.1), Trade ✓ many interfacing applications for manual and automation projects Creation Apps (Charles River, ATE, DTSA, SEALS & ✓ ✓ ✓ Certifications (Scrum Alliance) Prince2 - Foundation & Practitioner certificate in Project Management ISTQB foundation level QA Lead, UST, India (Jun 2014- May 2016) ✓ Led a team of 9-10 members working for UK based Asset Management Company ✓ Delivered projects & change requests successfully on time, along with conducting testing ✓ Thrissur, India (June 2007) Higher Secondary AKHMSS Thrissur, India (June ✓ Sacred Heart Convent, Thrissur, India (June 2000) bbvb Conducting and facilitating User Acceptance Testing (UAT) as well as providing golive support services Assisted Senior Management in building and coordinating Client Strategies, Domain & Application Presentation during Client Visits Senior Tester, UST, India (Jul 2011- May 2014) ✓ Part of team working for US based Healthcare company ✓ Estimating the test effort after analysis of Business Requirements and specifications ✓ Responsible for End-to-end testing of Change requests & Projects ✓ Coordinated release activities from QA side which includes creation of regression pack and preparation of test completion report 2002) SSLC Preparing and implementing Test Strategies and planning, test design /execution and defect management ✓ Govt. Engineering College, Performed the role of People Manager which includes mentoring, regular performance evaluations and feedback sessions Education Bachelor of Technology Determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications EMIR, ASIC, MAS Certified Scrum Master Played the role of Scrum Master for various teams along with Active participation in PI Planning, Inspect & Adapt and other Agile Ceremonies ECLIPSE) Others: SDS, Regulatory reporting for Performed role of QA manager defining & implementing Team Strategy involving Tester, UST, India (Jun 2008- Jun 2011) ✓ Part of team working for US based Healthcare company ✓ Adept in creating, executing, and documenting test scenarios & cases to validate business and system requirements and defect reporting ✓ Effective coordination with the onsite point of contact and development team ✓ Ensuring that the testing is performed in compliance with the company’s processes and policies