Billy jay aguila
3752 A. Mabini Street Don Galo Paranaque City ·--
Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled net-worker offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills and exceed sales quotas in challenging new position. Customer Service Representative specializing in supporting end-user hardware and software inquiries. Seeking a position at a growing startup.
Experience
june 2010 – july 2011
technical support representative, teleperformance
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Described solutions to customers accurately and persuasively.
Identified and solved technical issues with a variety of diagnostic tools.
Worked closely with team members to meet or exceed all customer service requirements.
August 2011 – October 2013
technical support representative, sutherland global services
Troubleshoot QuickBooks software.
Remote access of the client's computer.
Help desk experience.
Working with complex distributed systems and technologies.
Technical expertise and understanding.
Troubleshooting, often without procedures and documentation.
System configuration, upgrades, and parameters.
Customer support.
Email, telephone and remote software.
November 2013 – October 2014
Technical support representative, west contact services, inc
Troubleshoot internet connection.
Research and analytical skills
System configuration, upgrades, and parameters.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Defined and documented technical best practices.
November 2014 – December 2015
customer service representative, concentrix
Received multiple positive reviews which acknowledged dedication to excellent customer service.
Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Resourcefully responded to customer requests for products, services and information.
Personally managed any unresolved customer issues.
Communicated with and supported sales, marketing and administrative teams.
Assisted customers promptly and politely, in person and via telephone.
January 2016 – February 2017
back office assistant, microsourcing
Submit insurance claims to clearinghouse or individual insurance companies electronically via paper CMS-1500 forms.
Answer patient questions on patient-responsible portions, co-pays, deductibles, write-offs, etc. Resolve patient complaints or explain why certain services are not covered.
Perform collections for past due accounts.
Periodically create insurance or patient aging reports using dental practice billing software. These reports are used to identify unpaid insurance claims or patient account.
march 2017 – ApRIL 2018
sales representative, xceed css
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Completed customer searches to generate new leads.
Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
Prepared sales contracts.
Delivered key metrics including sales, credit and warranties to drive the success of the business.
Submitted and tracked orders.
Collected and processed payments.
Education
june 1998
bachelor of science, centro escolar university
Bachelor of Science Major in Computer Science and Information Technology- (Undergraduate)
Skills
Technical Support
Customer Support
Data Entry
Fast Learner
Skilled Multi-tasker
Microsoft Office Proficiency
Upselling
Report Drafting
Flexible Schedule
Information Verification
