Bill-Raschid P Salih Jr.

Bill-Raschid Peralta Salih Jr. Email:-Mobile:- Profile: A young professional with almost 10 years of experience in the field of information technology, sales and customer service. Acquired knowledge through experience for 4 years of technical support with sales and 5 years of customer service and is thrilled to experience another dimension of challenges, development and growth. Career Objective: Seeking a position in a reputable industry where he can transform his experiences and acquired knowledge to deliver satisfying performance and share best practices as by providing quality service with integrity. Skills: Strong problem solving and analytical skills Excellent interpersonal communication skills Proficient in general use of office software and tools utilization Background on managing social media accounts, inbound and outbound sales and customer service Adaptive with shifting schedules, open-minded and works with minimal supervision Knowledge in MS Office, Conversocial , Salesforce CRM, Zoho and Zendesk Education: June 2005 – May 2007 Philippine School of Business Administration - Major in Business Administration June 2003 – March 2005 University of Santo Tomas (Pre-commerce) June 1999 – March 2003 St. Joseph’s College QC Job Experience: August 28, 2007 – August 20, 2011 Stream Global Services (Formerly Etelecare Global Solutions) Intuit Accounting Software (6 months) Dell Hardware warranty support/ Dell Solution station (Hardware and Software support) Level 2 April 2, 2012 – December 4, 2013 HSBC Electronic Data Processing Philippines (Operations Associate) January 20, 2014 – May 5, 2014 Sutherland Global Services (Customer service representative – Phone and Email Support) June 10, 2014 – December 10, 2014 Robinson’s Land Corporation (Account manager/Sales Agent) January 15, 2015 – July 2016 Choxi/Nomorerack (Email Support / CSAT Escalations team) – Home based Sep 29, 2016 - Jan 27, 2017 Balsam Brands (Customer Loyalty Specialist for Amazon and Online Reputation) – Home based Social Media Management April 5, 2017 – Present Accord-Worldwide - Asian Territory Sales Executive Character Reference: Jason Sabal Finance Manager – Proctor and Gamble Philippines Email:-Mobile:- John Anista Incident Management Analyst – Hewlett Packard Email:-Mobile:-