Bilha N. Wanjihia

BILHA WANJIHIA VIRTUAL ASSISTANT Experience About Me Real Estate/Customer Service /Data Entry Clerk Defence Forces Welfare Services I am a detail oriented and highly reliable virtual assistant with 3 years sept 2020 – 2025 to Apr experience supporting entrepreneurs, small businesses, and busy Property listing support, administrative support, marketing and social professionals.I specialize in administrative support,email management, media management, lead generation and follow-up, responding to calendar scheduling,customer relationship management and customer inquiries, order processing and tracking, live chat,CRM customer service.I am highly skilled in tools like Google Workspace, Microsoft Office, Trello,Canva and Hubspot,and I thrive on helping clients stay organized and efficient. My goal is always to deliver high quality ,timely, and professional support. Education Bachelor of Business management Purchasing and supplies Moi University 2014 - 2017 Diploma in Purchasing and Supplies Chartered Institute Of Purchasing Purchasing and Supplies(CIPS) management, feedback collection and complaint resolution. • Data Entry and database management, data cleaning and verification, file management,research and data collection, contact list management inventory data entry, form filling and document processing. Customer Relationship Manager / Customer Service Support Metropol Crb Customer communication and Nov 2019 - May 2020 on-boarding engagement,client support,relationship building, CRM database management, feedback collection analysis and improvement, handling customer issues and complaints, reporting and documentation,support in marketing and engagement, Administrative /Marketing and Social media manager Dec 2017- Oct 2019 Cross Culture crafts limited 2018 May _2018 August Email and communication management, calendar and appointments Skills management, documents preparation and organization, data entry and database management, research tasks ,content planning and Social media scheduling,content management engagement, analytics and reportin,paid Ad support. Administrative Support Digital Marketing creation, account management, Digital Marketing assistant community Mar 2015- Sept 2017 Totocare international Executive Content Assistant marketing support,website and SEO support,design graphics and Customer proof reading,monitor website traffic using tools like Google Service/Support Real Estate Data Entry Customer Relationship Management Language English Swahili creation support, social media management, Analytics . References Esther wanjiku maruga Sean Ogema Metropol CRB LTD Manager Defwes Procurement manager email