Bilal Saleem

I am proficient in communication and the English language as I completed high school education from USA. I have 8+ years of experience working on projects involving Customer Success, Virtual Assistant, and Finance. I recently finished up a long-term contract with BBE Marketing Inc (Aug 2021 – Jan 2024) where I achieved the following:

• Provided comprehensive support to the CEO, handling phone calls, managing correspondence, and coordinating communication with team members.
• Efficiently managed executive calendar, scheduled appointments, and streamlined workflows.
• Effectively managed email correspondence and responded to inquiries promptly and professionally.
• Communicated with clients to understand their future needs and identify innovative ways to align company solutions with client satisfaction. 
• Performed data entry tasks with a high degree of accuracy and maintained & updated client and contact databases.
• Prepared insightful reports and presentations related to conversation rates, client engagement, onboarding numbers, and product usage.
• Coordinated virtual meetings using platforms like Zoom and Google Meet.
• Prepared for meetings, took meeting minutes, and ensured follow-up on action items.
• Assisted with project management tasks using tools like Asana and Confluence.
• Coordinated with cross-functional teams to highlight bottlenecks and recommend improvements in the process cycle.
• Conducted research on market and industry trends to add value to digital marketing strategies.