Biku Khadka

RESUME Biku Khadka Dubai, U.A.E. E-mail ID:--Mobile no: - OBJECTIVE: Restaurant Manager with 4+ years of experience managing a high-quality and fast-paced restaurant Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through up-selling techniques. WORKING EXPERIENCE: Sr.Assistant Manager (Restaurant In-Charge) McDonalds ,UAE,Abu Dhabi, AbuDhabi Mall Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards. HIGHLIGHTS:  Staff development talent  Customer-oriented  -Strong leader  Supervisory skills  -Stable work history • Operations management  Experienced in planning and scheduling as tolling coordinator  -Dedication to product quality  Proficient in SAP  Competent in MS Word Applications  Extensive experience in training and teaching associates in production roles  Experience in root cause analysis  Quick learner, teachable spirit  Supply management expertise  Strong organization skills  Excellent oral and written communication skills  ACCOMPLISHENT: Contributed to 35% increase in productivity through improvements in operations, quality, safety and administration. RECOGNIZATION Recognized as Best Senior Assistant Manager on 2016 by McDonald's Corporation. EXPERIENCE  Restaurant In-charge January 2016 to September 2020 at McDonald's UAE  Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.  Scheduled and directed staff in daily work assignments to maximize productivity.  Efficiently resolved problems or concerns to the satisfaction of all involved parties.  Continually monitored restaurant and take appropriate action to ensure food quality and service standards were consistently met  Minimized loss and misuse of equipment through proper restaurant supervision and staff training.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.  Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.  Developed and maintained exceptional customer service standards.  Optimized profits by controlling food, beverage and labor costs on a daily basis.  Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.  Built sales forecasts and schedules to reflected desired productivity targets.  Performed restaurant walk through to gauge timeliness and excellent service quality.  Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.  Counseled and disciplined staff when necessary.  Consistently obtained highest rating from the county health department  Improved annual productivity by 23% percent. PROFESSIONAL DEGREE:  Completed Higher secondary level (12th Grade) 2nd Division in MANAGEMENT TRAINING / SEMINARS:  Staff Training “Tips and Techniques to improve Customer Services"  Internal Classes by the McDonalds LLC. SMX-Shift Management Excellence, ASM-Advance Shift Management, EMP-Effective Management Practice  EFST-Essential Food Safety Training by Abu Dhabi Food and Health Authority. CURRENT POSITION:  Assistant Restaurant Manager (Re-Signed) PERSONAL- PROFILE: Name : Biku Khadka Gender : Male Date of birth : Dec/12/1992 Age : 27yrs Nationality : Nepali Marital Status : Single HOBBIES: Traveling, Playing, Game’s, Playing guitar, etc. I hereby certify that the above information is true and correct to the best of my knowledge and belief, Biku Khadka