Biedimabo Barasua

Biedimabo Barasua- http://linkedin.com/in/biedima-barasua- SUMMARY Detail-oriented and self-motivated Virtual Assistant with experience in e-commerce operations, particularly on Amazon & Shopify. Proficient in administrative tasks, data analysis and digital business tools. Proficient at managing reports, optimizing workflows and leveraging data entry for efficiency. Strong analytical thinker and creative problem solver with exceptional time management and communication skills. EDUCATION Covenant University Bachelor of International Relations EXPERIENCE Administrative Associate/ Bakerville Immigration Services Canada Jan 2021- June 2024 ● Managed and scheduled over 50 meetings and appointments per week, ensured adequate preparations of all parties. ● Organized a high-volume email inbox, responding to up to 50 inquires per day with a 95% satisfaction rate from clients ● Conducted research and compiled data for a project that results in 30% increase in website traffic ● Created a filing system for over 500 folders, resulting in 30% reduction of client documentation and client recovery. ● Collaborate with other departments, like marketing, sales and customer service to ensure brand consistency. Administrative Associate/ Herbal Goodness (Texas) Oct 2023-Feb 2024 ● Managed workflow of documents, records, schedules and logistics for executive team, resulting in 20% decrease in time spent on administrative tasks. ● Created a new filling documentation system of more than 1500+ products. ● Successfully cleared more than 100 suspended products on Tik Tok shop, in a week. ● Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity. ● Developed and implemented new filing system and procedures, to optimize efficiency and reduce time spent on product location. ● Successfully created a documentation process on Airtable of more than 1500+ products. ● Complied, formatted and updated reports ensuring data accuracy and consistency. ● Monitored, updated and tracked Amazon Seller Central, ensuring compliance and performance improvements. ● Utilized Asana, Airtable to streamline task management and collaboration. Customer Service Representative/ NPF Microfinance Bank (Remote) ● ● ● ● ● Improved customer satisfaction by 12% in three months, according to in-store and online surveys. Consistently met loan target worth over $300,000 Implemented a new number strategy and reduced the average guest wait time by 30 minutes Reduced time spent on accessing customer documents by reorganizing customer files. Implemented new loan form format to increase customer assimilation. SKILLS ● ● ● ● ● Amazon Seller Central & product monitoring Data Entry & Report Generation (Daily/Monthly Reports) Excel & Google Sheets proficiency (Formulas, Tables and Charts) Digital Business Tools (Shopify, Amazon, Airtable, Zendesk, Trello, Asana, Tik Tok shop Time management and problem solving. CERTIFICATE • Effective Corporate Communications Certificate • Copywriting Certificate • How to become a Virtual Assistant Certificate? Fine Artist | Badminton Player | Photography Sept 2019 -Dec 2020