Bianca Wambui

BIANCA WAMBUI VIRTUAL ASSISTANT/ADMINISTRATOR SUPPORT-|-| www.linkedin.com/in/bianca-ndirangu-b059671b9 SUMMARY AResourceful and self-driven Virtual Assistant and Administrative Professional with over 3 years of hands-on experience supporting entrepreneurs and small businesses. Skilled in streamlining operations, managing calendars, coordinating projects, and delivering exceptional client service. Passionate about maximizing productivity and enabling clients to focus on what matters most. Committed to efficiency, discretion, and excellence in every task. SKILLS Calendar & Email Management| Client Communication & Customer Support| Project & Task Coordination| Document & File Management | Data Entry & Accuracy| Scheduling & Appointment Setting | CRM & Email Marketing Tools | Microsoft Office & Google Workspace Proficiency| Problem-Solving & Time Management. PROFESSIONAL EXPERIENCE Rosin Psychological Consultancy, Nairobi, Kenya. May 2023 -April 2025 Administrator/Virtual Assistant Oversaw marketing projects and campaigns, managing timelines, tracking progress, and ensuring on-time task completion. Managed calendars, scheduled appointments, and handled email correspondence to ensure smooth operations. Addressed client inquiries, resolved issues, and provided exceptional customer service. Organized and maintained digital files and records with accuracy and confidentiality. NACADA, Nairobi, Kenya. Feb 2022 - Feb 2023 Client Support Officer/Counselor Managed administrative tasks including scheduling, communication, and recordkeeping. Provided telephone counseling and information on alcohol and drug abuse. Coordinated client referrals for counseling and treatment services. EDUCATION Bachelor of Arts University of Nairobi ADDITIONAL INFORMATION Languages: English, Kiswahili. Certifications: Virtual Assitant Program,ALX Virtual Assistant(2024). 2015 - 2020