Bianca Stanley

Bianca Stanley | Hotel Representative |Vacancies Address: Degazon, Gros – Islet Telephone: - Email:- Professional Profile ------------------------------------------------------------------------------------------------------------I am writing to express my interest in the Customer Service representative position . With my strong background in customer service and excellent communication skills, I am confident that I would be a valuable addition to your team. As a highly skilled and experienced Customer Service and Sales Agent, I have had the opportunity to work in various roles within the sales and marketing industry. My experience has allowed me to develop exceptional customer service skills, including handling inquiries, complaints, and providing personalized assistance to clients. I have also honed my communication skills through my interactions with clients of diverse backgrounds and needs. Having explored your company's functions and what it offers , I am particularly drawn to the company’s commitment to providing exceptional customer experience. I am confident that my skills and experience will enable me to contribute to the success of the company and help maintain its high standards. One of the aspects that I find most appealing about this particular position is the opportunity to work in a fast-paced and dynamic environment. As a certified sales and customer Support personnel, I understand the importance of being able to multitask and handle various responsibilities efficiently. I am highly skilled in telecommunication, scheduling, and reporting, which I believe are crucial in ensuring smooth operations and seamless guest experiences. Moreover, I am confident in my ability to adapt to new challenges and work well under pressure. I am seeking a full-time role and am available to start immediately. It is with no doubt that my skills and experience make me a strong candidate for the position. I am excited about the opportunity to contribute to the company's success and grow both personally and professionally. Thank you for considering my application. I have attached my resume for your review and would be happy to provide any additional information you may require. I look forward to the opportunity to discuss my application further. Sincerely, Bianca Stanley Core Skills -----------------------------------------------------------------------------------------------------------• Computer proficiency • Multi-tasking • Problem-solving abilities • Accounting and bookkeeping • Time management • Data analysis • Software proficiency Work Experience ----------------------------------------------------------------------------------------------------------------------December 2021 – Current Homelight Inc - Sales Advocate/Home Consultant Key Responsibilities • Communicating with sellers and buyers to understand property needs, timelines, and budgets. • Explain the company’s function, its benefits, and services. • Persuade clients to utilize our services, explore our resources, and guarantee exceptional Customer service. • Collaborate with agents, coaching through the process and coordinating meeting dates. • Develop positive relationships with buyers, sellers, real estate agents, and affiliated lending agencies. • Update and manage internal data, bookkeeping, and reports. • Follow up on customer experience and offer additional assistance to secure a successful sale. May 2018 – Nov 2021 Km2 solutions /Home-Away –Sales representative & Customer Service • Establish a positive relationship with Homeowners and renters. • Explained the company's services, functions, and benefits. • Pursued clients to utilize our platform whilst guaranteeing a safe, fun, and eventful getaway. • Secure both short- and long-term vacation deals. • Sell additional travel benefits, such as airline accommodation, tours, and transportation, and most importantly introduce our 3rd party insurance company. • Assist Homeowners with account management, advertisement strategies, calendar management, bookkeeping tips, and end-of-year reports. Feb 2017 – August 2017 Marigot Bay Resort – Front desk assistant (Part-time /Training) • Successfully managed front–desk operations and customer service for a fast-paced hotel, ensuring a pleasant and efficient customer experience. • Responsible for providing exceptional customer service to guests, including answering questions, taking reservations, and processing payments. • Greeted customers, checked them in/out of their rooms, and provided information on local attractions and amenities. Education & Qualifications ---------------------------------------------------------------------------------------------------------------------------Secondary School Level – Corinth Secondary School English Language - 1 Principle of Business -2 Mathematics- 3 Spanish - 3 English Literature -2 French - 2 Social Studies - 3 Hobbies ---------------------------------------------------------------------------------------------------------------------- • Hiking • Cosmetology • Painting /Craft Referrals ------------------------------------------------------------------------------------------------------------------Deanna Louise – Km2 Solutions Supervisor - Telephone - (758) 712 -9845 Alla Morelle – Home-Light Supervisor -Telephone - - Peola Philogen - Inn on The Bay Training Supervisor -Telephone -